ALISHA CLARKE

• Consistently met and exceed sales quotas, business connections and carrier contracts
• Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals
• Helped customers to determine which product is most suitable for their needs
• Led training sessions for team members across multiple areas
• Improved overall customer purchasing experiences
• Answered product questions with up-to-date knowledge of sales and carrier offers
• Demonstrated product features to align with customer needs
• Developed key customer relationships
• Help team members on a daily basis
• Daily downloads and uploads.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Supported the business team
• Facilitated training for team members of new in-store systems
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Supported the GB and best options for the customer
• Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.

Extensive 4 day Demo Event Training at the Singapore offices with other team members from APAC.

• Collaborated with colleagues to share best practices and refine PTE training.
• Revisited apples steps of service
• Gained hands-on experience within a new program
• Participated in workshops and presentations related to projects to gain knowledge.

• Managed medication stocks, conducted counts, labeled products, and maintained controls
• Dispensed medications to patients in accordance with pharmacist orders
• Placed orders for out of stock medications, enabling patients to receive prescriptions on time
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
• Handled over 1200 daily prescription fills
• Entered patient and medication information into FRED to generate prescription labels
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Cultivated customer relationships by advising them on how our business can support them
• Coached team members to develop and improve connections with business customers
• Liaised between business team, leads, and team members to orchestrate smooth connections with business customers
• Daily downloads and uploads
• Used CRM to connect with teams
• Training sessions
• Increased connections, sales, and relationship.

• Developed skills in new programs
• Used Latitude Australia, New Zealand, and Singapore internal portals
• Processed online orders
• Prioritized and organized tasks to efficiently accomplish service goals.

• Processing customers orders
• Online chat with customers
• Customer service.

• Managed medication stocks, conducted counts, labeled products, and maintained controls
• Dispensed medications to patients in accordance with pharmacist orders
• Placed orders for out of stock medications, enabling patients to receive prescriptions on time
• Demonstrated self-reliance by meeting and exceeding workflow needs
• Juggled multiple projects and tasks to ensure high quality and timely delivery
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Demonstrated leadership by making improvements to work processes and helping to train others
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
• Managed a 100 bed nursing home and 117 residential client medication packs
• Managed work cover and TAC accounts
• Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates, and placing orders.

• Partnered with management to conduct individual training needs analysis for required coaching and training
• Scheduled training sessions based on availability of classrooms, equipment, and instructors
• Developed complete training programs and led training using expert learning techniques
• Developed skill-specific training programs to promote employee development
• Developed skill-specific training programs to promote employee Skills Experience development with the Willach Robot machine.