Alisha Crank
Perth,Western Australia
Summary
Driven by exceptional interpersonal communication skills and adept in leadership, I excelled at Grosvenor Casino by driving food and beverage sales through strategic upselling, achieving targets, and fostering strong guest relations. The leadership skills I learned throughout my Paramedic degree ensured safe patient experience and treatment whilst working to a set of standards and efficiencies, working safely and effectively to treat a diverse range of people.
Overview
6
6
years of professional experience
Work History
Casino Food and Beverage Host
Grosvenor Casino
11.2021 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, accurate accounting, and preparing cash drawers.
- Served high customer volumes during special events, night shifts, and weekends; such as Chinese new year, and poker tournaments.
- Upheld strict regulations for safe alcohol service and food safety, including managing a clean and tidy workspace in the whole workplace.
- Upsold food and beverage items to customers, driving up per sale revenues whilst working toward team goals and maximising profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Developed strong working relationships with other departments within the casino, fostering a seamless guest experience across all touchpoints.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Provided superior customer service through active listening and empathy, creating strong rapport and loyal guests whilst addressing their needs effectively.
Food and Beverage Host
Tenpin
05.2021 - 11.2021
- Adhered to strict sanitation guidelines, consistently passing health inspections with high marks.
- Ensured compliance with alcohol laws by verifying the age of customers before serving alcoholic beverages.
- Assisted in training new Hosts, sharing expert knowledge of drink recipes and best practices for optimal service delivery.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assisted event coordinator in planning successful corporate gatherings and birthday celebrations that exceeded client expectations.
- Issued tickets to customers and collected payment and fees for desired services.
Team Member
McDonalds
12.2019 - 01.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by effectively performing both front-of-house and back-of-house duties as required.
- Improved safety standards by adhering to proper food handling procedures and consistently monitoring expiration dates.
- Recognized as a dependable employee who consistently arrived on time for scheduled shifts, displaying commitment to the team''s success.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
Housekeeping Room Attendant
Alton Towers Resort/ Merlin Entertainments
06.2018 - 12.2019
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Education
Bachelor Of Science - Paramedic Science
Staffordshire University
Stafford07.2024
Skills
- Clinical leadership
- Exceptional interpersonal communication skills
- Technology and computer
Timeline
Casino Food and Beverage Host
Grosvenor Casino
11.2021 - 02.2024
Food and Beverage Host
Tenpin
05.2021 - 11.2021
Team Member
McDonalds
12.2019 - 01.2021
Housekeeping Room Attendant
Alton Towers Resort/ Merlin Entertainments
06.2018 - 12.2019
Bachelor Of Science - Paramedic Science
Staffordshire University
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