PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline
Extracurricular activities

ALISHA DAS

Melbourne Polytechnic
Melbourne,VIC
ALISHA DAS
1
Certificate

Results-driven IT professional with a Certificate III in Information Technology and a Bachelor of Science in Computer Science (Honours), offering extensive hands-on experience in desktop support, troubleshooting, and networking. Proficient in Windows 10/11, hardware troubleshooting, software installation, Microsoft 365, and technical documentation. Committed to enhancing user experience while effectively supporting team objectives in Desktop Support and Modern Workplace technologies. A proactive approach to problem-solving ensures seamless operations and high levels of user satisfaction.

Work History

IT Support & Technical Projects

5 Months
Melbourne Polytechnic | 04.2026 - 09.2026
  • Completed hands-on IT activities and delivered certificate-related projects under Certificate III in Information Technology coursework.
  • Set up and configured Windows 11 virtual machines for hands-on IT tasks.
  • Managed basic Windows operating system troubleshooting for software and configuration issues.
  • Managed hands-on activities involving computer hardware storage devices and peripherals.
  • Set up and verified basic network topologies in Cisco Packet Tracer through configuration and testing.
  • Analyzed network connectivity faults and resolved device configuration issues to maintain stable device operation.
  • Created and managed Windows-based user accounts and groups across directory environments.
  • Managed practical Windows Server disk management tasks and Group Policy configurations.
  • Installed, configured, and executed software testing steps to verify compliance with task requirements.
  • Led technical issue investigation using structured troubleshooting approach.
  • Recorded technical information and executed practical tasks in accordance with provided procedures.
  • Collaborated with classmates on projects and communicated technical information to team members.
  • Investigated, addressed, and documented simulated client IT support issues and corresponding solutions.

Education

Certificate III - Information Technology

Melbourne Polytechnic | Melbourne, VIC | 09-2026
  • ICT30120
  • Relevant areas include: IT Support, Networking, Cybersecurity, Programming, Cloud and IT infrastructure, Operating systems, Troubleshooting, Technical documentation

Bachelor of Science - Computer Science (Honours)

Berhampur University | India | 08-2022

Skills

Technical support
Windows OS
Hardware troubleshooting
Device configuration
Software troubleshooting
Microsoft 365
Software Installation & Troubleshooting
Network troubleshooting
Desktop & Technical Support
Virtual machine management
Technical documentation
Technical Documentation & Record Keeping
Problem solving
Effective communication
Team collaboration

Certification

Certified Data Analytics Professional – Lumify Learn, 2025, Microsoft Power BI Associate Certification

Timeline

IT Support & Technical Projects

Melbourne Polytechnic
04.2026 - 09.2026Read More

Melbourne Polytechnic

Certificate III from Information Technology
Read More

Berhampur University

Bachelor of Science from Computer Science (Honours)
Read More

Extracurricular activities

Indian Classical Dance (Odissi) [2025-present]

Dedicated 5+ hours weekly to rigorous training, mastering complex rhythm patterns and expressional storytelling.

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ALISHA DAS