Alisha Davis
Mildura ,VIC
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bank Teller
National Australia Bank
09.2016 - 12.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on online banking and mobile banking applications.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Bank Teller
National Australia Bank
12.2016 - 06.2017
- Turned in excess cash to maintain drawer security.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Received loan and utility payments, sending funds to correct destinations.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Swan Hill Secondary College
Swan Hill, VICCertificate IV - Community Services
Sunraysia Institute of TAFE
Mildura, VIC12.2023
Certificate III - Financial Services
AFL Sports Ready
Richmond, VIC12.2017
Skills
- Money Handling
- Data Entry
- Bank Deposits
- Discrepancy Resolution
- Compliance, banking laws, and regulations
- Strong Work Ethic
- Conflict resolution techniques
- Account updating
- Listening and Comprehension
- Honest and Dependable
- Product Promotion
- Upselling skills
- Customer Service
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Bank Teller
National Australia Bank
12.2016 - 06.2017
Bank Teller
National Australia Bank
09.2016 - 12.2017
Swan Hill Secondary College
Certificate IV - Community Services
Sunraysia Institute of TAFE
Certificate III - Financial Services
AFL Sports Ready
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]