Alisha Elliott
Narellan,NSW
Summary
Dynamic and results-oriented professional with a proven track record at Coles Express Service Station, enhancing customer loyalty through exceptional complaint handling and active listening. Skilled in Microsoft Outlook and problem-solving, excel in high-pressure environments, significantly improving customer satisfaction. Expert in fostering professional relationships and adept at data entry, approach boosts efficiency and supports business growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Coles Express Service Station
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
CraneCo
02.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Representative
Bunnings Warehouse
07.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Administration Trainee
Transport For NSW
11.2012 - 10.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Liaised with external vendors and contractors, negotiating favourable terms for goods and services procurement.
- Participated in cross-functional teams supporting diverse organizational initiatives.
- Supported team members with timely provision of essential administrative information, increasing overall productivity.
- Coordinated internal communication and facilitated meetings to ensure smooth workflow across departments.
- Collected, arranged, and input information into database system.
Business Administration Trainee
Transport For NSW
10.2018 - 04.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Liaised with external vendors and contractors, negotiating favourable terms for goods and services procurement.
- Participated in cross-functional teams supporting diverse organizational initiatives.
- Supported team members with timely provision of essential administrative information, increasing overall productivity.
- Coordinated internal communication and facilitated meetings to ensure smooth workflow across departments.
- Collected, arranged, and input information into database system.
Education
Business Administration
TAFE NSW
Sydney, NSW10.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Professional telephone demeanor
- Microsoft Outlook
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
Coles Express Service Station
04.2023 - Current
Administrative Assistant
CraneCo
02.2022 - 03.2023
Customer Service Representative
Bunnings Warehouse
07.2021 - 02.2022
Business Administration Trainee
Transport For NSW
10.2018 - 04.2021
Business Administration Trainee
Transport For NSW
11.2012 - 10.2018
Business Administration
TAFE NSW
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