Alisha Lloyd
Rosetta,Tasmania
Summary
Accomplished Executive Assistant at Simmons Wolfhagen, adept in managing sensitive information and optimizing executive operations. Proven track record in enhancing administrative processes, with exceptional skills in database management and customer service. Demonstrates meticulous attention to detail and a strong problem-solving ability, significantly improving office efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Simmons Wolfhagen
04.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Time management
- Billing and account management
- Provided exceptional customer service when interacting with clients on behalf of the executive team.
Medical Receptionist
Better Medical
04.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Infection control and medical spill cleaning.
- Processing Medicare rebates and end of day batching.
- Balancing banking at the end of each day.
Analyst
RCA Group
09.2022 - 03.2023
- Developed effective case management systems for tracking investigations and resolution of identified issues related to AML compliance.
- Provided expert guidance on AML-related matters during internal audits, demonstrating strong knowledge of applicable laws and regulations.
- Assessed effectiveness of current controls, recommending enhancements to strengthen overall compliance framework.
- Reduced regulatory risks by conducting thorough customer due diligence and periodic reviews.
Conveyancing Paralegal
Simmons Wolfhagen
01.2011 - 09.2022
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate IV in Business
NDA Training
HobartElizabeth College
Hobart, TASOgilvie High School
New Town, TASSkills
- Executive Support
- Administrative Support
- Strong Problem Solver
- Meticulous attention to detail
- Customer Service-Oriented
- Calendar Management
- Expense Reporting
- Professional and mature
- Database Management
- Document Preparation
- Proofreading
- Invoice Processing
- Phone Etiquette
- Conflict Management
- Software Knowledge
- Appointment Setting
Timeline
Executive Assistant
Simmons Wolfhagen
04.2023 - Current
Analyst
RCA Group
09.2022 - 03.2023
Medical Receptionist
Better Medical
04.2021 - Current
Conveyancing Paralegal
Simmons Wolfhagen
01.2011 - 09.2022
Certificate IV in Business
NDA Training
Elizabeth College
Ogilvie High School
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