Alisha Mannix

.

• Supports Store management teams in achieving sales goals by identifying skill gaps and implementing targeted training initiatives.
• Evaluated employee progress through regular assessments and provided constructive feedback to promote continuous improvement within the team.
• Enhanced customer satisfaction by providing exceptional training to customer service representatives.
• Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.

• Led and supported diverse teams across multiple locations, fostering inclusive, high-performing environments through mentoring, coaching, and professional development.
• Recruited and built strong relationships with staff, stakeholders, and customers, ensuring a people-first approach that prioritised individual needs and well-being.
• Developed and implemented strategies to improve engagement, retention, and service quality, ensuring a positive and supportive experience for all.
• Monitored and analysed store performance metrics, driving sales, customer engagement, and profitability across the area.
• Skilled in conflict resolution, problem-solving, and navigating challenging situations with empathy and professionalism.
• Adapted to changing environments and needs, demonstrating flexibility, resilience, and a solution-focused mindset.
• Passionate about making a meaningful impact by supporting individuals, empowering teams, and fostering inclusive communities
• Managed payroll, budgets, and rostering to ensure cost control while maximising store performance.
• Ensured compliance with company policies, loss prevention strategies, and workplace health and safety standards.

• Established and managed a successful e-commerce business, overseeing all aspects of operations, sales, and customer experience.
• Designed, built, and maintained a fully functional website, ensuring seamless user experience and online transactions.
• Developed and executed marketing strategies, including social media, email campaigns, and influencer collaborations, to drive brand awareness and sales.
• Managed inventory, order fulfillment, and supplier relationships to ensure seamless operations and customer satisfaction.
• Applied problem-solving and adaptability to navigate challenges, demonstrating resilience and entrepreneurial skills.
• Provided exceptional customer service, fostering a loyal customer base and positive brand reputation.
• Handled financial management, including budgeting, cost control, and pricing analysis to maintain profitability.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Led and motivated a high-performing team to deliver exceptional customer experiences in line with Universal Store’s vision.
• Managed daily store operations, ensuring efficiency in stock control, visual merchandising, and sales performance.
• Recruited, trained, and developed team members, fostering growth and succession within the business.
• Monitored and analysed key performance indicators (KPIs) to drive sales, customer conversion, and profitability.
• Created a positive and inclusive store culture, building strong relationships with customers, staff, and stakeholders.
• Managed rostering and payroll to optimise productivity while maintaining budget targets.
• Resolved conflicts and addressed challenges with a solution-focused and customer-first approach.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.