ALISHA HENARE

Provide trauma-informed support to victim-survivors experiencing domestic and family violence who are facing housing instability, safety concerns, and complex psychosocial barriers. Work collaboratively with clients and external stakeholders to support safety, recovery, and access to sustainable housing outcomes.

• Conduct risk assessments, safety planning, and ongoing case management
• Build trusting relationships with clients experiencing trauma, coercive control, and complex barriers
• Advocate across housing, child safety, QPS and community service systems, coordinating referrals, information sharing and multidisciplinary responses to improve client safety and stability
• Apply trauma-informed, strengths-based, and client-centred approaches to support autonomy and recovery
• Support clients to identify goals, reduce barriers, and increase long-term stability

Oversaw and co-managed a caseload of NDIS participants, including Supported Independent Living (SIL) homes, ensuring supports were delivered in line with individual goals and organisational standards. Also completed temporary acting manager responsibilities across multiple service areas.

• Coordinated supports and maintained strong relationships with clients, families, guardians, and stakeholders
• Supported intake, onboarding, and service coordination for participants with diverse and complex needs
• Managed incident reporting, risk management, and compliance documentation
• Collaborated with internal teams to maintain quality service delivery and positive client outcomes
• Gained leadership experience through acting management responsibilities, crisis response, and operational oversight

Developed and delivered programs aimed at increasing community participation and engagement for clients.

• Developed activities and programs tailored to individual client goals and interests
• Advocated for clients and supported community participation and inclusion
• Built positive relationships with clients, families, and stakeholders
• Supported individuals to build confidence, independence, and social connection

In this role, I provided support to people with disability at a learning and lifestyle center as they identified and pursued their goals for daily living, community participation and creating and maintaining relationships. I was also given the opportunity to step up as acting site manager for eight weeks. During this time, I gained valuable experience in a range of managerial and administrative tasks, including:

• Managing the day-to-day operations of the center and overseeing a team of over twenty staff members.
• Liaising with families of clients to ensure their needs and expectations were being met.
• Managing risks and incidents that occurred on site.
• Utilising strong analytical and problem-solving skills to identify and address issues quickly and effectively.
• Conducted preparation for audits and maintained accurate records to ensure compliance with regulatory requirements.

As a recovery support worker, I provided person-centred support to two women with complex trauma histories and mental health diagnoses who had transitioned from long-term inpatient mental health care. In this role, I developed strong, trusting relationships with both clients. This role strengthened my ability to engage sensitively with people who have experienced significant adversity, institutionalisation, and trauma. The support included:

• Daily living assistance, supporting routines, community participation, and skill development
• Trauma-informed relationship building, establishing trust and rapport with clients who had complex backgrounds
• Personal care and medication administration delivered with dignity and respect for each individual
• Complex behaviour support, responding with patience, consistency, and a strengths-based approach

This role involved me working in a high volume, fast-paced workplace. This position provided me with an aptitude for data entry and administration, diligence in ensuring my work is efficient and precise, and working with people from various cultures. I have also acquired several technical skills and have furthered my customer service and administrative expertise through conducting the following:

• Managed check-in and check-out procedures, including verifying patient information and checking Medicare eligibility.
• Completed initial patient tests, such as pressure and auto-refraction evaluations, visual fields, and OCT scans.
• Processed payments and health fund claims.
• Discussed optimal lens coating, and frame recommendations with customers to meet individual needs.