Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alisha McCrum

Berwick,VIC

Summary

Dynamic individual with hands-on experience in hospitality and communications, talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Barclay's Cafe
03.2015 - 11.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.

Wait Staff Member

Pie in the Sky
02.2011 - 12.2014
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Lakeside Cafe
03.2009 - 01.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cashing up at the end of day.

Education

Bachelor of Arts - Public Relations

Deakin University
Melbourne, VIC
10-2025

High School Diploma -

Monbulk High School
Monbulk, VIC
12-2010

Skills

  • Public relations
  • Social media management
  • Content creation
  • Crisis communication
  • Customer service
  • Data analysis
  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Staff scheduling
  • Staff supervision
  • Money handling
  • Delegating assignments and tasks
  • Cost controls
  • Purchasing
  • Media relations
  • Data entry
  • Recordkeeping and file management
  • MS office
  • Documentation and reporting
  • Schedule coordination
  • Goal setting
  • Deadline adherence
  • Timesheet processing
  • Risk management
  • Calendar management
  • Efficient in Microsoft programs such as: word, publisher, excel and cloud related apps
  • knowledge in Xero

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Reading
  • Photography
  • Personal Development and Self-Improvement
  • Creative Writing


Timeline

Restaurant Manager

Barclay's Cafe
03.2015 - 11.2017

Wait Staff Member

Pie in the Sky
02.2011 - 12.2014

Waitress

Lakeside Cafe
03.2009 - 01.2011

Bachelor of Arts - Public Relations

Deakin University

High School Diploma -

Monbulk High School

Similar Profiles

CREATE PROFILE
Alisha McCrum