Forward-thinking professional with a deep understanding of the employment labour market and staff management. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 10 years of progressive experience in professional roles including 5 years experience as a people manager to positively impact business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Manager Transition to Work Program
Westgate Community Initiatives Group WCIG
Barwon Region
05.2022 - 01.2024
Provide direction, leadership, and staff supervision for 7 direct reports within the Transition to Work team
Knowledge of labour market changes, engage with Industry and Economic Development groups and employers to facilitate education and employment opportunities for young people
Set performance targets for direct reports and ensure they are achieved for ongoing financial viability
Manage audit requirements and undertake the necessary corrective actions, implementation of continual improvements
Monitor performance against forecasts and budget, implementing necessary strategies for targets not achieved
Ensure staff are recruited, appointed, appraised, and inducted to clearly understand their role and performance standard
Supervise the team including development and monitoring of performance criteria and professional development
Take appropriate action to correct any performance issues in the region
Participate in a positive and effective manner in the planning and review of services and engage staff in this process.
Established and maintained operational standards for the Barwon Employment Region for the Federal Government Transition to Work program
Regional Manager Disability Employment Services
Family Services Australia Illawarra
Gold Coast And Northern New South Wales Regions
03.2021 - 05.2022
Providing operational direction and leadership for the delivery of Disability Management Services (DMS)
Responsible for planning, organising and monitoring the regions client service operations, ensure compliance and meet financial and contractual obligations
Responsible for the day-to-day staff management of 6 direct reports including staff performance, human resources, recruitment onboarding and exits and training, learning and development
Leading internal and external example of FSA values; collaboration, compassion, empowerment, hope, innovation, participation, respect and responsiveness.
Virtual Local Area Coordinator
Feros Care, Tweed Heads South
ACT, Northern NSW And Townsville
08.2021 - 12.2021
Successful completing of National Disability Insurance Scheme (NDIS) Local Area Coordination 12-week mandatory training program required
Empowering people with disability, their families, and carers to build, pursue and fulfil their goals and aspirations, and exercise choice and control
Ensure that participants and non-participants of the NDIS can access support outside of the Scheme by working collaboratively with local communities and mainstream services
Assist with participant readiness activities during the transition and work with participants to collect all required information to enable the pre-planning, initial plan and subsequent plans to be developed as effectively as possible
Assist participants to develop a plan which includes their goals, needs, wishes, and opportunity for community and mainstream supports, informal supports, and any other reasonably necessary supports which have been recommended to be funded.
Industry and Client Manager Jobactive
AMES Australia
Bacchus Marsh, Melton And Werribee Sites
11.2017 - 03.2021
Completed higher duties for a month as Acting Senior Manager Employment for Western, North Eastern and North Western Melbourne sites in June/July2018
Improving AMES Werribee site star rating performance from 1 star to 3-star ratings within 2 performance quarters
Managing 10 direct reports including remotely through COVID-19 lockdown's
Manage and monitor branch financials and aim to meet and exceed monthly and annual budget KPI´s
Canvas jobseekers to employers and market for appropriate job matches between jobseekers and employers.
Business Development Officer & Disability Employment Services Consultant
Westgate Community Initiatives Group WCIG
Western Melbourne Region
06.2016 - 11.2017
Strategised with disability employment consultants to prospect and qualify potential participants for employment vacancies within assigned geographic regions
Generated new business with marketing initiatives and strategic plans
Built relationships with employers and community organisations to provide opportunities for participants with disabilities
Supported people with physical and psychosocial disabilities to undertake career pathway planning opportunities to find suitable and sustainable employment and education opportunities
Employer Service Consultant
Max Employment
Western Melbourne Region
04.2013 - 03.2016
Shortlisted and pre screened participants from the Melbourne region against employers position requirements
Conducted pre-employment checks on behalf of employers including police checks, working with children's checks, arranged drug and alcohol testing
Conducted information sessions to campaign for employers positions and conduct group screening sessions
Principal's Personal Assistant & Student Administration Officer
Sunbury Downs College
Sunbury, VIC
04.2013 - 03.2016
Reception duties - provide high quality, prompt, friendly, knowledgeable response to requests from college customers
Upload employment vacancies on Recruitment Online, pre-screen candidates, arrange interviews and organise employment contracts
Manage principal's calendar and emails, schedule meetings and appointments on behalf of the principal
Education
GRADUATE DIPLOMA - Management (Learning)
Oscar Academy
12.2023
Advanced Diploma - Human Resources
OPEC College
12.2023
Certificate IV - Business
Sportsready Education PTY LTD
10.2014
Certificate III Business -
Sportsready Education PTY LTD
10.2013
Skills
Business Development and Planning
Performance Management
Operational Management
Staff Training and Development
Staff Management
Project Management
Operational Oversight
Strategic Development
Human Resources Management
Goals and Performance
Quality Assurance
Budgeting and Forecasting
Certification
Australian First Aid Certificate
Mental Health First Aid Certificate
Conflict Resolution Training
Trauma Informed Training
COVID-19 Vaccinated
VIC Working with Children's Check
QLD Blue Card
NDIS Workers Screening Permit
Community Service
Board Member at Hamlyn Heights Community Centre since August 2022
Participated in Starlight Super Swim fundraising challenge, swimming 40km in March 2022, raising $1650 for charity
Participated in a 24 hour swim-a-thon to raise money for MS Australia.
References
Available on request
Timeline
Regional Manager Transition to Work Program
Westgate Community Initiatives Group WCIG
05.2022 - 01.2024
Virtual Local Area Coordinator
Feros Care, Tweed Heads South
08.2021 - 12.2021
Regional Manager Disability Employment Services
Family Services Australia Illawarra
03.2021 - 05.2022
Industry and Client Manager Jobactive
AMES Australia
11.2017 - 03.2021
Business Development Officer & Disability Employment Services Consultant
Westgate Community Initiatives Group WCIG
06.2016 - 11.2017
Principal's Personal Assistant & Student Administration Officer
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC