Alisha Miller
Eynesbury,VIC
Summary
Forward-thinking professional with a deep understanding of the employment labour market and staff management. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 10 years of progressive experience in professional roles including 5 years experience as a people manager to positively impact business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Manager Transition to Work Program
Westgate Community Initiatives Group WCIG
05.2022 - 01.2024
- Provide direction, leadership, and staff supervision for 7 direct reports within the Transition to Work team
- Knowledge of labour market changes, engage with Industry and Economic Development groups and employers to facilitate education and employment opportunities for young people
- Set performance targets for direct reports and ensure they are achieved for ongoing financial viability
- Manage audit requirements and undertake the necessary corrective actions, implementation of continual improvements
- Monitor performance against forecasts and budget, implementing necessary strategies for targets not achieved
- Ensure staff are recruited, appointed, appraised, and inducted to clearly understand their role and performance standard
- Supervise the team including development and monitoring of performance criteria and professional development
- Take appropriate action to correct any performance issues in the region
- Participate in a positive and effective manner in the planning and review of services and engage staff in this process.
- Established and maintained operational standards for the Barwon Employment Region for the Federal Government Transition to Work program
Regional Manager Disability Employment Services
Family Services Australia Illawarra
03.2021 - 05.2022
- Providing operational direction and leadership for the delivery of Disability Management Services (DMS)
- Responsible for planning, organising and monitoring the regions client service operations, ensure compliance and meet financial and contractual obligations
- Responsible for the day-to-day staff management of 6 direct reports including staff performance, human resources, recruitment onboarding and exits and training, learning and development
- Leading internal and external example of FSA values; collaboration, compassion, empowerment, hope, innovation, participation, respect and responsiveness.
Virtual Local Area Coordinator
Feros Care, Tweed Heads South
08.2021 - 12.2021
- Successful completing of National Disability Insurance Scheme (NDIS) Local Area Coordination 12-week mandatory training program required
- Empowering people with disability, their families, and carers to build, pursue and fulfil their goals and aspirations, and exercise choice and control
- Ensure that participants and non-participants of the NDIS can access support outside of the Scheme by working collaboratively with local communities and mainstream services
- Assist with participant readiness activities during the transition and work with participants to collect all required information to enable the pre-planning, initial plan and subsequent plans to be developed as effectively as possible
- Assist participants to develop a plan which includes their goals, needs, wishes, and opportunity for community and mainstream supports, informal supports, and any other reasonably necessary supports which have been recommended to be funded.
Industry and Client Manager Jobactive
AMES Australia
11.2017 - 03.2021
- Completed higher duties for a month as Acting Senior Manager Employment for Western, North Eastern and North Western Melbourne sites in June/July2018
- Improving AMES Werribee site star rating performance from 1 star to 3-star ratings within 2 performance quarters
- Managing 10 direct reports including remotely through COVID-19 lockdown's
- Manage and monitor branch financials and aim to meet and exceed monthly and annual budget KPI´s
- Canvas jobseekers to employers and market for appropriate job matches between jobseekers and employers.
Business Development Officer & Disability Employment Services Consultant
Westgate Community Initiatives Group WCIG
06.2016 - 11.2017
- Strategised with disability employment consultants to prospect and qualify potential participants for employment vacancies within assigned geographic regions
- Generated new business with marketing initiatives and strategic plans
- Built relationships with employers and community organisations to provide opportunities for participants with disabilities
- Supported people with physical and psychosocial disabilities to undertake career pathway planning opportunities to find suitable and sustainable employment and education opportunities
Employer Service Consultant
Max Employment
04.2013 - 03.2016
- Shortlisted and pre screened participants from the Melbourne region against employers position requirements
- Conducted pre-employment checks on behalf of employers including police checks, working with children's checks, arranged drug and alcohol testing
- Conducted information sessions to campaign for employers positions and conduct group screening sessions
Principal's Personal Assistant & Student Administration Officer
Sunbury Downs College
04.2013 - 03.2016
- Reception duties - provide high quality, prompt, friendly, knowledgeable response to requests from college customers
- Upload employment vacancies on Recruitment Online, pre-screen candidates, arrange interviews and organise employment contracts
- Manage principal's calendar and emails, schedule meetings and appointments on behalf of the principal
Education
GRADUATE DIPLOMA - Management (Learning)
Oscar Academy
12.2023
Advanced Diploma - Human Resources
OPEC College
12.2023
Certificate IV - Business
Sportsready Education PTY LTD
10.2014
Certificate III Business -
Sportsready Education PTY LTD
10.2013
Skills
- Business Development and Planning
- Performance Management
- Operational Management
- Staff Training and Development
- Staff Management
- Project Management
- Operational Oversight
- Strategic Development
- Human Resources Management
- Goals and Performance
- Quality Assurance
- Budgeting and Forecasting
Certification
- Australian First Aid Certificate
- Mental Health First Aid Certificate
- Conflict Resolution Training
- Trauma Informed Training
- COVID-19 Vaccinated
- VIC Working with Children's Check
- QLD Blue Card
- NDIS Workers Screening Permit
Community Service
- Board Member at Hamlyn Heights Community Centre since August 2022
- Participated in Starlight Super Swim fundraising challenge, swimming 40km in March 2022, raising $1650 for charity
- Participated in a 24 hour swim-a-thon to raise money for MS Australia.
References
Available on request
Timeline
Regional Manager Transition to Work Program
Westgate Community Initiatives Group WCIG
05.2022 - 01.2024
Virtual Local Area Coordinator
Feros Care, Tweed Heads South
08.2021 - 12.2021
Regional Manager Disability Employment Services
Family Services Australia Illawarra
03.2021 - 05.2022
Industry and Client Manager Jobactive
AMES Australia
11.2017 - 03.2021
Business Development Officer & Disability Employment Services Consultant
Westgate Community Initiatives Group WCIG
06.2016 - 11.2017
Principal's Personal Assistant & Student Administration Officer
Sunbury Downs College
04.2013 - 03.2016
Employer Service Consultant
Max Employment
04.2013 - 03.2016
GRADUATE DIPLOMA - Management (Learning)
Oscar Academy
Advanced Diploma - Human Resources
OPEC College
Certificate IV - Business
Sportsready Education PTY LTD
Certificate III Business -
Sportsready Education PTY LTD
- Australian First Aid Certificate
- Mental Health First Aid Certificate
- Conflict Resolution Training
- Trauma Informed Training
- COVID-19 Vaccinated
- VIC Working with Children's Check
- QLD Blue Card
- NDIS Workers Screening Permit
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