Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Alisha Needham

Tanah Merah,QLD

Summary

Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Non-medical Care Provider offering 3+ years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with people with disabilities, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

20
20
years of professional experience

Work History

Domestic Assistant/Personal Care Assistant

Private Employer
07.2019 - 02.2021
  • Developed strong problem-solving skills by tackling various domestic challenges. Outstanding home-based daily cleaning management and varied personalised tasks with efficiency and utmost care.
  • Coordinated home maintenance tasks by scheduling appointments with service providers, ensuring timely repairs and upkeep.
  • Provided Individual disability support with compassion and empathy. Providing outings, emotional support, lifestyle support and daily engaged relationship building.
  • Exhibited professionalism and dedication to excellence in all aspects of domestic assistance, resulting in trust and confidence.

Executive Assistant to CEO and operations manager

NFP “SING IT OUT AUSTRALIA”
01.2017 - Current
  • Nationwide Mental Health and Music Program
  • Please visit website to view this incredible program of which I have been extremely grateful to be a part of; www.singitouttour.com
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Thousands of high school students have been impacted in various Australian states and schools - combining the power and positivity of music towards mental health support and recovery
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Please note: this role is now seasonal (one or two operations per year), and is only run outside of general work hours, therefore does not impact ability for full time work.

Vocal Manager/Customer Service Administrator

Talent College
02.2020 - 03.2023
  • Head Vocal Instructor, Vocal-Coach recruitment & manager, administration & customer service (Gold Coast, Sydney, Melbourne locations and Brisbane location), Education/Student facilitator (in person and phone customer service, organising and maintaining scheduling, payments, performances, soirees, time-tables, theory, practice materials etc)
  • Organisation of meetings, travel bookings and itineraries, PA to CEO.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Vocal Teacher and Personal Assistant/Reception & Administration/customer Service

David Jaanz School of Singing
09.2009 - 12.2015
  • PA also from 20.09.2009 - end of 2011.
  • Participated in ongoing professional development opportunities to stay current on latest trends in vocal pedagogy and methodology.
  • Evaluated student performance during lessons regularly, providing specific feedback tailored to their improvement goals while celebrating successes and progress.
  • Collaborated with other teachers at multi-disciplinary studio events for cross-training opportunities between disciplines such as dance or acting classes.
  • Developed students'' confidence in their singing abilities through constructive feedback and encouragement.
  • Maintained accurate records of student progress, attendance, and payments to optimize administrative processes within business operations.
  • Managed scheduling and communication with clients efficiently to maintain a well-organized teaching practice.
  • Adapted teaching strategies to accommodate students with unique learning needs or disabilities, ensuring an accessible and inclusive environment for all learners.
  • Assisted students in preparing for auditions, competitions, and performances by providing targeted coaching sessions.
  • Cultivated positive relationships with students, parents, and colleagues to ensure successful collaboration in the learning process.
  • Fostered an inclusive learning environment that accommodated diverse backgrounds and skill levels among students.
  • Helped students prepare for auditions and special events.
  • Supported singers participating in recording sessions and live performances.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Vocal Instructor

Coach Music Academy (Victoria)
01.2016 - 06.2018
  • Approx 40-50 personal students weekly, events coordinator, vocal recording coach (for studio recording sessions etc)
  • Personal and professional development coach (for music industry)
  • Artist development
  • Administration officer, consumer support incl
  • Customer-service to parents/students/events locations/enquiries and sales.
  • Managed scheduling and communication with clients, ensuring consistent attendance at lessons and timely payments.
  • Organized successful recitals and performances, showcasing the progress and talents of each student.
  • Increased student performance levels through consistent feedback and personalized instruction.
  • Adapted teaching strategies to accommodate the unique needs of each learner, emphasizing both technical proficiency and artistic expression.
  • Promoted a positive learning environment by fostering strong relationships with both students and their families.
  • Fostered a passion for music in students by sharing personal experiences, discussing the history of various vocal styles, and exposing them to inspiring artists within their preferred genres.

Retail Assistant Incl. 2.I.C and Temporary Manager

Diana Ferrari
07.2007 - 11.2008
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Secretary

AA Weld Engineering Pty. Ltd
07.2004 - 03.2007
  • Responsibilities included running very busy office: welcoming customers, answering and directing calls, invoices incoming/outgoing, multi-tasking, computer operations including all aspects of Microsoft word, MYOB and touch-typing etc.

Education

Cert III Individual Disability Support - Disability Support

Currently Completing Cert 3 in Individual Support
Skills Generation
08.2024

High School Diploma -

Emmanuel College
Cararra
2001

Skills

  • Certification in CPR and First Aid
  • Administrative operations & support
  • Office Management
  • Daily living assistance
  • Housekeeping and meal preparation
  • Independent Living Support
  • Relationship Building
  • Documentation And Reporting
  • Client Confidentiality
  • Computer Skills
  • Individual Support Plans
  • Emotional Support
  • Recordkeeping proficiency
  • Critical Thinking

References

  • Professional, Anne Merritt, 0402 301 623
  • Professional, Joshua Needham, 0421 060 642
  • Personal, Renee King, 0431 033 193

Additional Information

Full Driver's License

Yellow Card

Blue Card/Working with Children

Currently obtaining Cert III in Individual Disability Support

Booked in to obtain/update First Aid and CPR Certificates within 2 weeks

NDIS Worker Orientation Module Certificate

Timeline

Vocal Manager/Customer Service Administrator

Talent College
02.2020 - 03.2023

Domestic Assistant/Personal Care Assistant

Private Employer
07.2019 - 02.2021

Executive Assistant to CEO and operations manager

NFP “SING IT OUT AUSTRALIA”
01.2017 - Current

Vocal Instructor

Coach Music Academy (Victoria)
01.2016 - 06.2018

Vocal Teacher and Personal Assistant/Reception & Administration/customer Service

David Jaanz School of Singing
09.2009 - 12.2015

Retail Assistant Incl. 2.I.C and Temporary Manager

Diana Ferrari
07.2007 - 11.2008

Secretary

AA Weld Engineering Pty. Ltd
07.2004 - 03.2007

Cert III Individual Disability Support - Disability Support

Currently Completing Cert 3 in Individual Support

High School Diploma -

Emmanuel College

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Alisha Needham