ALISHA NEPALI
Merrylands,Australia
Summary
Productive Hotel Duty Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with a focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
8
8
years of professional experience
Work History
Hotel Duty Manager
Yeh's Hotel QVB
11.2021 - Current
- Interpreted management directives to define and document administrative staff processes
- Coached employees through day-to-day work and complex problems
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Provided backup to the front desk to step in to assist with various tasks whenever the employee was absent or at lunch
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Kept a high average of performance evaluations.
Front Desk Supervisor
Yeh's Hotel QVB
03.2019 - 06.2021
- Answered the central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Answered high-volume, multi-line telephone, directing calls to appropriate company personnel
- Resolved customer problems and complaints
- Kept the reception area clean and neat to give visitors a positive first impression
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Room Service Attendant
Shangri La Hotel
06.2018 - 02.2019
- Garnished completed orders and arranged foods to please customers
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders
- Completed orders with speed and accuracy, maintaining exceptional service standards each day
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses
- Kept work environments, equipment and trays clean and sanitized for guests
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Engage with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Supervisor
MERITON HOTEL
01.2017 - 03.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Trained and mentored all new personnel to maximize quality of service and performance
- Completed schedules, shift reports and other business documentation
- Communicated repair needs to maintenance staff
- Surpassed sales goals by improving service delivery
- Increased employee performance through effective supervision and training
- Worked with the front desk to respond promptly to all guest requests
- Adhered to safety protocols by enforcing proper equipment usage
- Keep building entryway glass clean and polished for professional presentation.
Housekeeping Supervisor
CAPRI Hotel
05.2016 - 12.2017
- Inspecting Rooms according to Hotel Standard
- Communicating with Reception and releasing the rooms
- Training new staff and solving any queries of staff
- Maintaining healthy relations and providing exceptionally great hospitality to guests
- Guiding staff on their daily special tasks and attending briefings
- Doing room allocation, closing paper works, checking pantries/ trolleys
- Managing staff roster and controlling timesheets.
Education
Canterbury Business College
10.2021
High School Diploma - Hotel, Motel, And Restaurant Management
Kathmandu Model College (KMC)
03.2012
School Leaving Certificate (S.L.C) - Major All Subjects
St. Mary's High School
02.2010
Skills
- Proficient in Opera, ASI & Microsoft Office
- Documentation and control
- Oral/written communication
- Invoicing and Billing
- Issue handling
- Staff Management
- Strategic planning
- Hotel information
- Inquiry response
References
- Rina Chang, Finance Director (Yeh's Hotel), 0420 989 618
- Crystal Li: Revenue Manager (Yeh's Hotel), 0430 491 006
- Johnson Yeh, General Manager (Yeh's Hotel), 0404 566 977
Timeline
Hotel Duty Manager
Yeh's Hotel QVB
11.2021 - Current
Front Desk Supervisor
Yeh's Hotel QVB
03.2019 - 06.2021
Room Service Attendant
Shangri La Hotel
06.2018 - 02.2019
Housekeeping Supervisor
MERITON HOTEL
01.2017 - 03.2018
Housekeeping Supervisor
CAPRI Hotel
05.2016 - 12.2017
Canterbury Business College
High School Diploma - Hotel, Motel, And Restaurant Management
Kathmandu Model College (KMC)
School Leaving Certificate (S.L.C) - Major All Subjects
St. Mary's High School
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