Alisha Parrish
Cameron Park,NSW
Summary
I’m well driven and a committed individual with a positive attitude. I always strive to achieve the best results in my personal and professional life. I'm recognised for reliability, effective communication, and problem-solving skills. I excel in a multi skilled team environment where I can share ideas, problem solve and provide leadership. I am equally skilled working independently with a high attention to detail which helps me achieve company goals within budgets and timeframes.
Overview
11
11
years of professional experience
Work History
Planning Officer
Borg Manufacturing (Porta)
01.2021 - Current
- Managing stock replenishment throughout all branches Australia wide
- Understanding of business structure & production structure within the company
- Scheduling production to ensure constant flow of supply
- Understanding logistics and working closely with truck allocation and prioritising
- Problem solving and prioritising what stock is required to enhance growth in the business whilst considering customer’s needs
- Being able to effectively manage multiple roles at once
- Maintained up-to-date knowledge of industry trends, and best practices to inform planning decisions and strategies.
- Primary contact for a customer account. Ensuring product supply and efficiency in supplying orders.
Customer Service
Borg Manufacturing (Porta)
01.2018 - 01.2021
- Data Entry via phone call & emails
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Being responsible for the largest account in Borg
- Managed customer service operations, including taking orders and resolving complaints.
- Product Knowledge & understanding of KPIs needing to be met
- Time management skills
- Flexibility, ability to change hours & accept OT when required
- Understanding & interpreting customer desires
- Accepting inbound & making outbound calls in a high volume call centre
- Problem solving to ensure customer’s needs are met
- Multitasking between phone calls and emails
Customer Service
Borg Manufacturing (Porta)
11.2016 - 02.2018
- Same roles as previously noted under Customer Service
Outbound/Inbound
ING Direct Australia
Tuggerah
08.2014 - 06.2016
- Data Entry via phone call & emails
- Allocating payments & reconciling accounts
- Creating credit applications & changing account details
- Problem solving & empathising with customers
- De-escalating a situation
- Exceptional customer service
- Upselling where applicable
- Working exceptional in a team environment to meet required goals
- High volume call centre
Education
Bachelor of Communication - Journalism
University of Newcastle
Callaghan06.2014
Skills
- Exceptional customer service
- Multitasking
- Critical thinking
- Teamwork
- Problem solving
- High attention to detail
- Time management
- Computer proficiency
- Active listening
- Complaint handling
- Emotional intelligence
References
Mathew Dwyer - National Supply Chain Manager Borg
Contact: 0421917800
Rebecca Ferrington - Somersby Distribution Manager Borg
Contact: 0431515915
Stephen Anderson - National Wardrobe Sales Manager Polytec
Contact: 0410221721
Timeline
Planning Officer
Borg Manufacturing (Porta)
01.2021 - Current
Customer Service
Borg Manufacturing (Porta)
01.2018 - 01.2021
Customer Service
Borg Manufacturing (Porta)
11.2016 - 02.2018
Outbound/Inbound
ING Direct Australia
08.2014 - 06.2016
Bachelor of Communication - Journalism
University of Newcastle
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