Alisha Pokharel
Launceston,TAS
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for
better understanding and productivity. Employs empathic, mindful approach to avoid potential
conflicts caused by lack of cultural knowledge. Operates well in both online and in-person
scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
8
8
years of professional experience
Work History
Interpreter
All About Languages
08.2022 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone and emotion as closely as possible.
- Provided language translation and customer service skills to clients in medical sectors.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Team Member
Bunnings Warehouse
09.2017 - 01.2024
- Operated service desk by assisting 100+ customers with their refunds and exchanges, hire out equipments.
- Assisted trade department with trade sales and orders.
- Processed online orders along with deliveries.
- Managed over 50 customer calls per day
- Served over 60+ customers daily at in store café as barista single handedly by preparing and serving espresso coffee, serving foods, ordering stocks for cafe.
- Attained competency in food safety supervision from Australian Institute of Accreditation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Retail Banking Intern
Nabil Bank Limited
03.2016 - 01.2017
- Supported Assistant Manager in managing day-to-day activities in order to guarantee smooth and effective business workflow.
- Maintained balance of vaults and Automated Teller Machines (ATMs) at branch.
- Establish strong credibility with customers by delivering factual information to resolve concerns regarding their accounts and other bank products, resulting in achieving highest rate of customer loyalty and retention.
- Completed 20+ customer transactions per hour with extreme attention to detail.
- Supported daily operations and processes to meet sales and service goals.
- Helped customers with service needs, product explanations and banking.
Education
Advanced Diploma of Leadership and Management - Management
City Institute
Sydney, NSW2023
Master of Professional Accounting -
King's Own Institute
Sydney, NSW2019
Bachelor of Business Administration -
Little Angels' College of Management
Nepal2016
Skills
- Attention to Detail
- Language Interpretation
- Client Service
- Information Processing
- Active Listening
- Verbal and Written Communication
- Analytical Thinking
- Professionalism and work ethic
- Clear and concise communication
Timeline
Interpreter
All About Languages
08.2022 - Current
Team Member
Bunnings Warehouse
09.2017 - 01.2024
Retail Banking Intern
Nabil Bank Limited
03.2016 - 01.2017
Advanced Diploma of Leadership and Management - Management
City Institute
Master of Professional Accounting -
King's Own Institute
Bachelor of Business Administration -
Little Angels' College of Management
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