Alisha Pradhan
Reservoir,VIC
Summary
Motivated and dedicated recent accounting graduate with strong communication and interpersonal skills, now looking to transition into a professional role. With two years of experience in coffee making, I have honed my ability to work effectively in dynamic environments. A proactive team player and emerging leader, I am committed to contributing to your company's success. I am hardworking, a quick learner, and eager to leverage my skills to make a significant impact.
Overview
2
2
years of professional experience
Work History
Barista
Rozzis Fresh Kitchen
07.2023 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Shift Supervisor
Starbucks
07.2022 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Served customers quickly and efficiently and created strategies to prevent delays.
Customer Service
Colonial Fresh
10.2022 - 06.2023
- Excel at arranging stocks and merchandise, meticulously checking expiration dates to maintain product quality
- Streamlined customer service processes for improved efficiency and response times.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
Master of Accounting -
Kaplan Business School
Docklands, VIC07.2024
Bachelor of Business Administration -
Mechi Multiple Campus
Nepal04.2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Adaptive and creative
Strengthsandcompetencies
- Confident and bold
- Good communication skills
- Hardworking and dedicated
- Quick learner
Timeline
Barista
Rozzis Fresh Kitchen
07.2023 - Current
Customer Service
Colonial Fresh
10.2022 - 06.2023
Shift Supervisor
Starbucks
07.2022 - Current
Master of Accounting -
Kaplan Business School
Bachelor of Business Administration -
Mechi Multiple Campus
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