Alisha Rattigan
Marayong,NSW
Summary
A passionate, resilient, and experienced retail sales professional, predominantly in furniture, seeking to transition into a leadership role to coach and inspire others to create memorable customer experiences and drive sales through ongoing support and mentoring. During my time at Nick Scali Castle Hill, I consistently generated sales between $10k to 30K in revenue, including up-selling and cross-selling warranties and after-care products, whilst also on-boarding new hires and providing ongoing training in sales strategies and company procedures, would consistently do daily walk-throughs and direct staff to ensure their sections were compliant and reflected Nick Scali's standards and expectations. What I will bring to this role is a can-do attitude, a willingness to inspire others, and to exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Sales Representative
Dons Tiles
Kings Park, NSW
11.2025 - Current
- Built meaningful connections with customers by understanding their needs and wants, whether that was assisting a family with simple bathroom and kitchen renovations or collaborating with builders and designers, such as Charleston Homes, on their construction jobs through product knowledge and showroom consultations.
- Maintained and managed a premium showroom, displaying tiles, marble, tapware, bathtubs, showers, and bathroom accessories in a clean and well-organised manner, highlighting the best features of each product.
- Networked and onboarded new suppliers and vendors to add to our range of existing clientele.
- Reconciling end-of-day payments, whether that be counting the till, settling EFTPOS payments, and coordinating with accounts payable for any EFT transfers.
- Assisting team members with upselling techniques by discovering the customers' likes, wants and needs. Linking a product's benefits and characteristics to those desires to resonate with the customer.
Sales Executive
ID Supplies Pty
Rydalmere, NSW
08.2024 - 10.2025
- Executed cold calling and networking strategies to drive product and service sales.
- Generated sales opportunities with prompt follow-up on inbound leads.
- Nurtured relationships with existing customers to secure repeat business.
- Collaborated with the marketing team to create promotional materials for campaigns.
- Conducted thorough inventory counts to ensure stock accuracy and organisation.
Assistant Store Manager
Nick Scali Furniture
Castle Hill, NSW
12.2022 - 07.2024
- Assisted in managing daily store operations and team performance.
- Monitored store compliance with company policies and safety standards.
- Mentored employees to drive sales through effective upselling and cross-selling techniques.
- Trained new staff on customer service and sales techniques.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Managed daily office operations to ensure smooth workflow and efficiency.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Skills
- Lead generation
- Cold calling
- Customer relationship management
- Order processing
- Product knowledge
- Visual merchandising
- Inventory management
- Time management
- CRM proficiency
Timeline
Sales Representative
Dons Tiles
11.2025 - Current
Sales Executive
ID Supplies Pty
08.2024 - 10.2025
Assistant Store Manager
Nick Scali Furniture
12.2022 - 07.2024