Summary
Overview
Work History
Education
Skills
Certification
Membership and volunteer
Timeline
Generic

Alisha Rawal

Merrylands,NSW

Summary

Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Support Worker

Soteria Independent Living
04.2022 - Current
  • Fostered positive and inclusive team culture for support staff.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Analyzed data to identify opportunities for improving support levels.
  • Resolved complex and escalated support issues.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Reported concerns and recommendations from clients and employees to senior management.
  • Improved internal processes to increase customer response times and employee productivity.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Consulted with customers to gather and define requirements.
  • Resolved customer complaints or answered customers' questions.
  • Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
  • Monitored and supported other residents providing patient care.

Case Manager Intern

Australian Care Foundation
08.2022 - 12.2022
  • Connected individuals with relevant community resources and coordinated referrals.
  • Maintained accurate records and documented client data in company databases.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Collaborated with social workers to support patients.
  • Made referrals to utilize community resources for resident's needs.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Education

GED -

DSC, Psychosocial Focus Support Coordination
Online Training
09.2023

Bachelors of Community Sercice - Community

Stotts College
Sydney, NSW
12.2022

GED -

Australian College of Community And Health Service
Sydney, NSW
10.2021

Skills

  • Care Plan Adherence
  • Compassionate Client Care
  • Patient Companionship
  • Mobility Assistance
  • Records Maintenance
  • Problem-Solving
  • Relationship Building
  • Respectful and Compassionate
  • Medical Records Management
  • Indirect Patient Care
  • COVID-19 Safety Policies
  • Records Management
  • Strong Ethics
  • Complex Problem-Solving

Certification

  • First aid and cpr certified
  • WWCC
  • Police clearance cert
  • NDIS worker screening check
  • COVID19 infection control trained
  • DRS training for support coordination Psychosocial focus
  • NDIS worker Orientation module
  • certificate in medication and manual handeling
  • food safety trained

Membership and volunteer

Member of Australian and Newzealand Mental Health Association

Active volunteer in helping with food distribution and homelessness

Timeline

Case Manager Intern

Australian Care Foundation
08.2022 - 12.2022

Senior Support Worker

Soteria Independent Living
04.2022 - Current

GED -

DSC, Psychosocial Focus Support Coordination

Bachelors of Community Sercice - Community

Stotts College

GED -

Australian College of Community And Health Service
Alisha Rawal