Alisha Salih
Mount Annan
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
early customer engagement specialist
Commonwealth Bank
07.2023 - Current
- Delivering excellent customer service with Inbound/ Outbound calls with customers.
- Working in a fast paced environment.
- Assisting customers to find a solution to a problem they may have meeting their monthly amount.
- Assist customers in the management of their financial commitments and working towards mutually agreeable payment solutions.
- Being empathetic and resilient to individual circumstances and customers.
- Running Team Huddles on behalf of Team leader as well as a Monthly Meeting.
- Created templates that have been implemented for use and beneficial for team follow ups.
- Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality.
- Met customer call guidelines for service levels, handle time and productivity.
- CSD FY24 Ultimate Success finalist.
SUPPORT WORKER
MABLE
02.2022 - 07.2023
- Support clients to live their lives more independently.
- Meal Preparation Household chores Administering Medications and Injections.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Provide care in a kind, sensitive and understanding manner.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
centre chef
World Of Learning
05.2014 - 01.2019
- Plan and prepare nutritious meals and snacks each day.
- Menu planning following the National Munch and Move criteria.
- Work to timelines of centre routines.
- Cleaning and disinfecting of kitchen area.
- Placing weekly food orders in line with Centre budget.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Responded to dietary concerns and food allergies, creating dishes to meet needs and palates.
- Work effectively as part of a team.
Sales Assistant
Bevilles Jewellers
10.2011 - 04.2014
- Communication and customer service skills to help assist customers with their needs.
- In-depth knowledge of store products as well as specialising in diamonds.
- Processing sales, exchanges, and refunds.
- Stock take.
- Reaching daily budgets and individual sale targets.
- Working well under pressure, especially during holiday periods.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
Business Administration Certificate III -
My Gateway/Tafe NSW
11.2009
Skills
- Able to work both independently and as a team member
- Computer Proficiency
- Work under pressure while meeting deadlines and fulfilling duties to a high standard
- Great customer service skills
- Ability to learn and work with new and advancing software
- Strong communication skills
Timeline
early customer engagement specialist
Commonwealth Bank
07.2023 - Current
SUPPORT WORKER
MABLE
02.2022 - 07.2023
centre chef
World Of Learning
05.2014 - 01.2019
Sales Assistant
Bevilles Jewellers
10.2011 - 04.2014
Business Administration Certificate III -
My Gateway/Tafe NSW
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