ALISHA STEVEN
Mount Duneed,Victoria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty. Committed to bettering the client service experience with timely assistance and helpful feedback. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organisational success.
Overview
30
30
years of professional experience
Work History
Client Services Officer
MULCAHY & CO. LENDING GEELONG
01.2022 - Current
- Ongoing tasks include: Answering phones, booking client appointments, client annual home loan reviews, negotiating interest rates with banks, assisting clients with their day to day home loan queries, assisting brokers, answering phones, in-office training, communicating with over 40 different lenders
- Enhanced customer satisfaction by resolving complex account issues and providing exceptional service.
- Built strong relationships with clients through effective communication and understanding their needs.
- Provided ongoing support to clients throughout the lifecycle of their relationship with the company, ensuring long-term satisfaction and retention.
Contract Graphic Design
IRONMAN OCEANIA
01.2016 - 01.2023
- Contract Graphic Design for Signage and Merchandise
- Increased client satisfaction by consistently delivering high-quality designs on time and within budget.
Office Manager
JODIE BLISS REAL ESTATE
01.2016 - 01.2022
- Attending open home inspections, Ongoing tasks included: Customer service, bookkeeping, Console, MYOB and Microsoft Office skills
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Business Owner
K&O DESIGNS
01.2016 - 01.2022
- Graphic design and personalised products
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Graphic Design
UNIVERSAL APPAREL
01.2013 - 01.2022
- Produced graphic design projects for optimal print results and client satisfaction.
Property Management
CJ KEANE / LJ HOOKER GEELONG / OCEAN GROVE
01.2013 - 01.2015
- Property Management of 170 residential properties and 25 holiday rentals, Maintenance management (after hours emergencies also), Attending VCAT hearings on behalf of tenants and landlords, Ongoing tasks included: Answering phones, rental inspections, reference checks, rent payments, LJ Hooker training, REST, Yes Bookit, Stayz and E2 (Property Management Programs), Microsoft Office skills
Graphic Designer
NORTH CAIRNS FOOTBALL & NETBALL CLUB
01.2009 - 01.2013
- Management of all apparel, Creator of Netball section, Netball Co-Ordinator managing 6 Senior & 4 Junior teams, A Grade netball Coach / Captain
Business Owner / Manager
BEST WESTERN CITY SHERIDAN
01.2009 - 01.2013
- Management of Reception, Bar, Restaurant & Housekeeping, Management of Rosters and payroll - MYOB, Management of Customer Service, Management of ordering goods
Contract graphic Design work
PLAYCORP GROUP OF COMPANIES
01.2008 - 01.2009
- Production artwork, Liasing with manufactures in China
Graphic Designer
PLAYCORP GROUP OF COMPANIES
01.2005 - 01.2008
- Involved in Client meetings with Sales Manager, Travelled to America to Trade Shows, Worked closely with Manufactures in China
Design Assistant - Sleepwear
CK CLOTHING
01.2003 - 01.2005
- Designed styles and chose artwork for Graphic Designer, Drawing garments using Adobe programs
Retail in shop
HIGHTON NEWSAGENCY
01.1995 - 01.2006
- Ordering supplies, Balancing Tills, Customer Service
Education
Certificate in Clothing Industry Studies - Clothing Industry Studies
Gordon Institute of TAFE
Geelong, VIC01.2002
Skills
- Customer service excellence
- Time management skills
- Active Listening
- Problem-Solving
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Excellent Communication
- Reliability
- Computer Skills
- Organizational Skills
- Problem Resolution
Qualifications & achievements
- 2009, Best Western induction program
- 2009, RSA certificate
- 2010, Best Western general manager course
- 2011, Development coach – netball Australia
- 2011, Approved manager for licensed venues
- 2013, Real Estate Agents representative certificate
- 2014, LJ Hooker accredited property investment manager
- 2015, LJ Hooker exclusive captains club member – LEVEL 1 & 2
Personal Information
Date of Birth: 16/04/1982
Interests
· Netball / Keeping fit
· Socialising
· Sewing / Craft
· Graphic design
References
- Nicole Maxton, Netball Coach, 0418 551 435
- Leanna Ali, IRONMAN Oceania – Regional Director, 0439 700 632
- Lorraine Hosking, IRONMAN Oceania - Merchandise, 0434 808 487
- Rebecca Heenan, Universal Apparel, 0419 013 283
Timeline
Client Services Officer
MULCAHY & CO. LENDING GEELONG
01.2022 - Current
Contract Graphic Design
IRONMAN OCEANIA
01.2016 - 01.2023
Office Manager
JODIE BLISS REAL ESTATE
01.2016 - 01.2022
Business Owner
K&O DESIGNS
01.2016 - 01.2022
Graphic Design
UNIVERSAL APPAREL
01.2013 - 01.2022
Property Management
CJ KEANE / LJ HOOKER GEELONG / OCEAN GROVE
01.2013 - 01.2015
Graphic Designer
NORTH CAIRNS FOOTBALL & NETBALL CLUB
01.2009 - 01.2013
Business Owner / Manager
BEST WESTERN CITY SHERIDAN
01.2009 - 01.2013
Contract graphic Design work
PLAYCORP GROUP OF COMPANIES
01.2008 - 01.2009
Graphic Designer
PLAYCORP GROUP OF COMPANIES
01.2005 - 01.2008
Design Assistant - Sleepwear
CK CLOTHING
01.2003 - 01.2005
Retail in shop
HIGHTON NEWSAGENCY
01.1995 - 01.2006
Certificate in Clothing Industry Studies - Clothing Industry Studies
Gordon Institute of TAFE
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