Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alisha Williams

Alisha Williams

Sydney,Australia

Summary

Finance and Operations Specialist with over 8 years of experience in reconciliations, reporting, and data integrity, transitioning into Financial Analysis. Expertise in managing high-volume transactions, leading teams, and fostering cross-functional collaboration. Strong foundation in financial operations aimed at deepening knowledge and experience in reconciliations and financial controls. Committed to driving efficiency and accuracy in financial processes while contributing to organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Commissions Manager

Specialist Finance Group
01.2024 - Current
  • Lead and manage a team of nine onshore and offshore professionals.
  • Managed end-to-end commission payment processes, ensuring accuracy and timeliness.
  • Collaborate with multiple departments to optimise commission workflows and improve operational efficiency.
  • Spearhead the implementation of new commission systems, reducing errors and increasing processing speed.
  • Act as the main point of contact for queries.
  • Conduct regular audits to ensure data accuracy, compliance with industry regulations, and the integrity of financial processes.
  • Identify areas for process improvement, leading initiatives to enhance operational performance.
  • Prepared detailed reports on commission discrepancies for internal review and external stakeholders, using Excel and CRM data exports.
  • Processed member fees in line with agreements.
  • Oversaw reconciliation and allocation of complex financial transactions.
  • Managed accounts receivable functions including reconciliation & allocation of incoming payments.

Commissions Analyst

Smartline & Mortgage Choice (REA Group)
01.2017 - 01.2024
  • Managed end-to-end commission payment processes, ensuring accuracy and timeliness.
  • Calculated and processed commission payments for mortgage brokers in accordance with company policies.
  • Conducted thorough reconciliations and audits to maintain data integrity.
  • Addressed broker inquiries, providing clear explanations to enhance stakeholder satisfaction.
  • Utilised mortgage software to track and analyse commission data for better forecasting.
  • Played a key role in training and mentoring new staff members.
  • Analysed large data sets to reconcile lender payments across franchisee accounts; applied advanced Excel tools to identify and resolve data mismatches.
  • Worked closely with internal departments to ensure seamless financial transactions.
  • Generated invoices through NetSuite.
  • Processed credit card payments.

Claims Administration & Recovery Specialist

Acorn Rentals
01.2015 - 01.2017
  • Managed client applications, ensuring smooth communication and efficient claim resolutions.
  • Liaised with insurance companies and repair centres to expedite vehicle claims and service timelines.
  • Made informed liability decisions in motor vehicle claims.
  • Coordinated the delivery and collection of replacement vehicles to clients.
  • Processed invoices and legal documents for claims and liaised with insurers for settlement.

Education

Certificate III - Business Administration & Bookkeeping

Baulkham Hills Tafe
01-2014

Xero Systems Training

Online Course
01-2017

Skills

  • Leadership & Collaboration
  • Data Analysis
  • Bank Reconciliations
  • Teamwork
  • Time Management
  • Process Optimisation
  • Stakeholder Management
  • Attention to Detail
  • Data Analysis & Reconciliation
  • Advanced Excel (PivotTables, VLOOKUP, formulas)
  • NetSuite, Salesforce CRM, Xero, MYOB
  • Customer service

Certification

  • Certificate III in Business Administration & Bookkeeping, Baulkham Hills TAFE (2014)
  • Xero Online Training Course (2017)

Timeline

Commissions Manager

Specialist Finance Group
01.2024 - Current

Commissions Analyst

Smartline & Mortgage Choice (REA Group)
01.2017 - 01.2024

Claims Administration & Recovery Specialist

Acorn Rentals
01.2015 - 01.2017

Certificate III - Business Administration & Bookkeeping

Baulkham Hills Tafe

Xero Systems Training

Online Course

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Alisha Williams