Alisha Bhatt
Parramatta, Sydney,NSW
Summary
A highly motivated and results-driven IT professional pursuing a master's degree in IT with three years of experience in IT audit. Skilled in delivering exceptional customer service and achieving sales targets in a fast-paced environment. Possesses excellent communication and problem-solving skills, with a proven ability to build strong customer relationships. Aiming to leverage IT expertise and experience in customer service and sales to excel in a customer service and sales consultant role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Executive
KPMG, GTA
08.2021 - 06.2022
- Collaborated with cross-functional teams to streamline IT processes and controls, leading to a 20% reduction in overall audit findings in one year.
- Oversaw the audit work of Associate 1 team members, ensuring 100% accuracy and completeness in all work papers and reports, and adhered to the company's quality standards.
- Coordinated with a team of 5 client personnel to collect relevant information, resolve concerns, and completed projects ahead of schedule.
- Proactively identified and resolved client issues by working with cross-functional teams, resulting in a satisfaction score of 4.8/5 across all accounts.
- Developed engaging and persuasive proposals that led to a 75% increase in new business acquisitions, and maintained records in the company's ATS system to track and analyze the success rate of the proposals.
Analyst
KPMG, GTA
06.2019 - 08.2021
- Collaborated with a team of 5 members to efficiently complete projects, sharing knowledge and providing feedback to improve overall project outcomes, and adhered to the company's quality standards.
- Developed detailed audit reports and work papers with a 98% accuracy rate, ensuring compliance with regulatory requirements and improving client satisfaction and retention.
- Conducted comprehensive IT control testing for 10 clients, identified and addressed 100% of weaknesses and vulnerabilities within their systems, and maintained records in the company's ATS system to track and analyze the results of the testing.
- Utilized various IT tools and software to streamline audit processes and improve overall efficiency, resulting in a reduction of audit turnaround time by 15%.
- Participated in training sessions and workshops to develop skills in new technologies and best practices for IT auditing, and maintained up-to-date knowledge of the latest trends and developments in the field.
Education
Master of Information Technology - Cyber Security
MACQUARIE UNIVERSITY
07.2022 - Current
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE
REVA UNIVERSITY
07.2015 - 06.2019
Skills
C, Python, SQLundefined
Accomplishments
- Presented a paper in IACIT, related to my project - PLACEMENTO
- Certificate of Training program for Lucideus Certified Cyber Security Expert, Grade 1 workshop at REVA University
- Volunteered in International Conference On Smart Technologies for Smart Nation (SmartTechCon)
Timeline
Master of Information Technology - Cyber Security
MACQUARIE UNIVERSITY
07.2022 - Current
Executive
KPMG, GTA
08.2021 - 06.2022
Analyst
KPMG, GTA
06.2019 - 08.2021
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE
REVA UNIVERSITY
07.2015 - 06.2019
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