Alishia Beverley

• Promote and market specific SBATs to stakeholders, collaborate with SBAT EO & VET Support Officers to develop and implement support strategies, develop training plans in accordance with operational/legislative policy and procedure, provide specialist advice and recommendation on establishment and development of SBAT, provide information to RTOs on development of Training Plans in accordance with NESA requirements, monitor reporting and compliance obligations to employers and trainees, conduct quality assurance checks of training plans, manage, monitor and analyse data relating to the region, assist with interviews and recruitment, deliver presentations to stakeholders, build rapport with a range of stakeholders throughout the SBAT life cycle, support students,schools and employers with the implementation of systems and processes, understanding and implementation of legislative policy, Establish effective relationships with key stakeholders both internally and externally for increased collaboration opportunities, Implemented process improvements that streamlined workflows, reducing discrepencies and increasing operational efficiency, contributed to foster a culture of continuous improvement, encouraging innovation and adoption of best practices in operational processes and procedures, Advocated for adoption of new systems to improve organisational processes and data management, Conducted thorough investigations into complex cases, leading to successful resolution and less impact on students, Contribute to improved team morale and performance with consistent feedback and recognition of achievements, Coordinated with multiple stakeholders to streamline operations, enhancing overall processing times, Ensured compliance with legislative requirements through regular policy reviews and updates, Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases, Mentored new officers, providing guidance and support to foster professional development and support strategies, Increased operational efficiency by conducting regular information sessions for new officers and stakeholders, Collected, arranged, and input information into database system, Generated reports detailing findings and recommendations, Maintained database systems to track and analyse operational data, Gathered, organized and input information into digital database, Educated staff on organisational mission and goals to help employees achieve success, Conducted regular reviews of operations and identified areas for improvement, Helped meet changing demands by recommending improvements to business systems or procedures, Contributed to devise and implement processes and procedures to streamline operation effectiveness, Optimised customer experience by delivering superior services and effectively troubleshooting issues with students at the centre of outcomes, Contributed to developing and managed project plans, timelines and restraints, Evaluated stakeholder performance and provided coaching to address inefficiencies, Developed effective improvement plans in alignment with goals and specifications, Cultivated positive relationships with providers to deliver timely supply of services and materials, Evaluated customer needs and feedback to drive product and service improvements.

Coordinate recruitment and induction, including the completion of all trainer profiles, Plan and coordinate all training programs, including enrolment and assessment processes in accordance with legislative and funding requirements, Develop Training and Assessment Strategies for each training program, Ensure offices are organised and workflows are efficient, Coordinate work experience placements and documentation, Develop and implement the departments business plan including the management and allocation of assets, human and other resources to achieve operational and financial objectives, Manage performance including the identification and correction of issues that may impact on the particular program or services in achieving performance targets, Conduct quality checks of training courses delivered across the allocated region, Manage, monitor and analyse data relating to budget and KPI’s for the region, contribute to the development and implementation of transition processes, Collaborated with other departments to align training programs with organisational goals and objectives, Established a culture of continuous learning, promoting professional development opportunities for all employees across the organisation, Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives, Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback, Achieved significant improvement in training engagement by customising content to meet unique needs of each external organisation, Reduced training costs without compromising quality by optimising use of in-house expertise and digital resources, Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions, Spearheaded adoption of new Learning Management System (LMS), enhancing efficiency of training delivery and tracking, Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement, Implemented new learning strategies depending upon employees' skill levels, Developed departmental systems and procedures to better align workflow processes, Selected and assigned trainers/assessors to conduct specific training programs, Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Establish and maintain quality systems and compliance for RTO functions to meet Australian vocational education and training (VET) requirements, mentor trainers and assessors to improve performance and service standard, Maintain up-to-date knowledge on consumer delivery information, Monitor and ensure compliance in line with regulation and legislation, Communicate and implement any changes to regulatory requirements with staff, Contribute to organisational policy and procedures, monitor course offerings, monitor training schedules, maintain trainer register, contribute to trainer recruitment, Manage file maintenance and archiving of records, project management, build brand and market the College to employers, stakeholders and community, Manage budget, course costings and communication materials for VET programs, management of traineeships, Establish and maintain quality systems and compliance, Collaborated with department managers to design customised training plans aligned with organisational goals, Maintained accurate records of participation in training events, tracking progress towards learning objectives, Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration and funding applications, Evaluated the effectiveness of training initiatives, making adjustments as needed to optimise results, Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed, Enhanced employee performance by developing and implementing comprehensive training programs, Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organisational challenges through targeted skills development efforts, Cultivated strong relationships with stakeholders at all levels of the organisation, fostering trust and collaboration in support of shared learning objectives, Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions, Improved training outcomes with introduction of performance-based assessments, ensuring that training objectives were met, Fostered culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions, Streamlined certification process reducing time to certification for participants, Streamlined training logistics, from scheduling to resource allocation, ensuring efficient use of time and materials, Adapted training content for broad audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness, Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness, Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable, Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility, Provided coaching and mentoring to employees, Conducted needs assessments to identify gaps in performance and develop targeted learning solutions, Developed lesson plans, instructional materials and written assessments for training courses, Developed job-specific competencies and performance standards, Built and maintained professional relationships with providers and suppliers, Analyzed and evaluated training effectiveness and program outcomes, Established and maintained quality control standards, Developed and oversaw training programs for operations.

Proved successful working within tight deadlines and a fast-paced environment, Provide information and service delivery advice, Escalate consumer complaints in line with organisation policy and procedure, Maintain up-to-date knowledge on consumer delivery information, monitor and ensure compliance in line with regulation and legislation, Communicate and implement any changes to regulatory requirements with staff, Follow organisational policy and procedures, Submit and monitor course offerings, monitor training schedules, complete trainer timetables, maintain trainer register, Develop, renew and maintain policies and procedures, Implement validation plan, assist with staff inductions, project management, personal assistant to Head Trainer, Volunteered to help with special projects of varying degrees of complexity, Completed daily logs for management review, Increased customer service success rates by quickly resolving issues, Performed wide-ranging administrative and service-related functions, Proofread and edited documents for accuracy and compliance, Trained and supported employees on office policies and procedures, Planned and coordinated logistics and materials for students, training programs, staff meetings, committee meetings, and staff events, Remained solutions-oriented in face of complex problems to assist management and overall business direction, Managed data and correspondence to secure information across complex landscapes of organisational departments, Drafted common document templates to reduce time spent creating documents from scratch, Directed automation of office procedures such as correspondence management, recordkeeping and student recordkeeping and communications, Streamlined office operations by effectively monitoring and addressing client correspondence and data communications, Served as department liaison for compliance, finance, IT, and marketing departments, Worked effectively in fast-paced environments, Skilled at working independently and collaboratively in a team environment, Proven ability to learn quickly and adapt to new situations, Excellent communication skills, both verbal and written, Worked well in a team setting, providing support and guidance, Demonstrated respect, friendliness and willingness to help wherever needed, Managed time efficiently in order to complete all tasks within deadlines, Paid attention to detail while completing assignments, Used critical thinking to break down problems, evaluate solutions and make decisions, Adaptable and proficient in learning new concepts quickly and efficiently, Learned and adapted quickly to new technology and software applications, Developed and maintained courteous and effective working relationships, Demonstrated strong organisational and time management skills while managing multiple projects, Strengthened communication skills through regular interactions with others.

Main up-to-date knowledge on the VET sector including smart and skilled funding, monitor and ensure compliance with VET regulations, communicate and implement any changes to regulatory requirements with staff, Submit required data reports including NCVER, Smart and skilled and assisting with the annual CEO report correspondence, monitor training schedules, maintain trainer register, Develop, renew and maintain policies and procedures, conduct audits and quality assurance risk management processes, Review legislative requirements and communicate changes to staff, support teams in develop new ways of working to ensure quality assurance, communicate expectations surrounding organisation compliance, Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations, Assisted with internal and external audits to confirm compliance with applicable legislative requirements, Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements, Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility, Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures, Reduced the risk of penalties by conducting thorough internal audits on a regular basis and communication findings with the departments, Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation, Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a regulatory environment, Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions, Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organisation, Mitigated compliance risks by proactively identifying gaps in existing policies, programs and recommending improvements, Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies, Championed ethical business practices, instilling a sense of collaborative responsibility across all departments, Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations, Leveraged technology solutions for efficient tracking and reporting of compliance-related activities and data, Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle, Advised management on strategic planning initiatives, incorporating compliance considerations into decision-making processes, Designed risk assessment frameworks to evaluate department vulnerabilities and prioritise areas requiring attention, Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organisation, Ensured timely identification of potential issues by establishing robust monitoring systems and controls, Enhanced trust, ensuring transparent and ethical practices were maintained across all operations, Strengthened company reputation with development and implementation of effective compliance training program for training department, Mitigated potential financial penalties by proactively identifying and addressing compliance issues before regulatory reviews, Facilitated communication between departments, ensuring timely updates on compliance changes and their impact on operations, Optimised resource allocation for compliance activities by analysing data trends and focusing on high-risk areas, Conducted thorough risk assessments for identifying potential compliance vulnerabilities and formulated mitigation strategies, Enhanced regulatory compliance by auditing and revising company policies and procedures, Enhanced decision-making, providing management with detailed compliance risk assessments and recommendations, Improved operational efficiency by streamlining compliance processes and reducing redundancies, Improved stakeholder confidence by presenting clear and concise compliance reports at meetings, Developed comprehensive compliance manual, significantly improving staff understanding of regulatory requirements, Oversaw implementation of compliance software solution, enhancing tracking and reporting of compliance data, Reduced legal risks, conducting regular compliance audits and ensuring training department adhered to legislation and regulations, Boosted staff compliance awareness with creation and delivery of engaging training sessions, Led cross-departmental collaboration to ensure seamless adherence to new regulatory requirements, Reduced incident rates by implementing robust compliance monitoring and enforcement mechanism, Achieved significant improvements in compliance by leading targeted internal review and action plan, Coordinated with external regulators to clarify compliance expectations and ensure company practices were fully aligned, Conducted periodic compliance audits and reviews to identify areas of improvement, Developed and implemented corrective action plans for non-compliance issues, Compiled detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping, Maintained up-to-date knowledge of applicable requirements and regulations, Developed risk assessment models to identify potential compliance risks, Identified gaps in existing compliance processes and recommended updates, Kept informed regarding pending industry changes, trends or best practices, Evaluated and monitored supplier and partner relationships to support compliance, Maintained composure in stressful situations and confrontations, Warned assessor and staff of infractions or penalties, Assisted with development of compliance objectives and strategies, Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations, Determined licensing and funding eligibility by comparing requirements.

Ensuring efficient and courteous processing of patient bookings and referrals, accurate data management while adhering to confidentiality requirements, following up patient and technician requests, registration of patients and providers, invoicing and financial management, customer complaint handling, basic infection control processes, Continuously expanded professional knowledge, Improved organisation within the reception area, implementing filing systems for easy access to relevant documents, Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival, Streamlined administration for improved accuracy and timeliness in claims processing, Streamlined process for greater efficiency in the online platform.

Coordinate Branch operations to achieve company objectives in line with policies and procedures, set and achieve branch budgets and targets, develop and implement plans, monitor and manage staff performance, ensure compliance, monitor and manage quality service delivery, debtor management, reporting, and safety management, development of strong communication and negotiation skills, Improved branch efficiency by streamlining processes and implementing time-saving strategies, Maintained scheduling for main branch to keep shifts appropriately staffed, Ensured compliance with company policies, procedures, and regulatory requirements at all times, Liaised between upper management and branch personnel to facilitate effective communication channels, Managed branch inventory, ensuring adequate supply levels for daily operations, Organised events such as community awareness programs or promotional campaigns to engage with new potential clients, Contributed to the continuous improvement of processes across different functions within the organisation, Assisted in recruiting efforts to attract top talent for open positions within the branch, Supported the development of innovative solutions that improved overall customer experience, Developed strong relationships with stakeholders by offering personalised service and programs tailored to their needs, Implemented marketing initiatives to increase brand awareness and drive sales growth within the branch, Balanced operational awareness with customer focus, Collaborated with team members to achieve branch goals and objectives, Conducted internal audits and inspections, Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies, Increased customer satisfaction with prompt resolution of issues and concerns, Complied with regulatory guidelines and requirements, Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations, Examined student applications for funding approvals and eligibility, Consulted customers to boost product sales and services, Analyzed business processes to identify cost savings and operational efficiencies, Managed daily operations for optimal performance, ensuring timely completion of tasks and projects, Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

Assist with coordination, training delivery and student progression to align with company, compliance and contractual requirements and adhere to training delivery progression within timeframes, Provided trainer support while monitoring student progression to ensure financial and progressive milestones are archived

Building relationships, provide information on training packages, sales and administration: Endorse training packages and support with the delivery and coordination of training within the community while adhering to organisational and national training standards and complying with government funding requirements, strong communication and customer service skills with a high level of administration duties including the use of government websites to access funding information and eligibility

Daily administration duties and customer service: Assist facilitators to provide efficient and effective operational and delivery support including the management, preparation, marketing and sales of training and training packages, high compliance focus ensuring training meets national government and funding requirements and legislation, demonstrated a high level of administrative duties and customer service

Daily administration duties and customer service: Delivery of efficient, courteous and effective customer service and the provision of effective, efficient and confidential administration support to staff and departments as required