Work History
Education
Skills
References
Timeline
Generic

Alishia Thomas

Hallett Cove,SA

Work History

Health Administration Assistant

Calvary Wakefield Hospital
  • Confidential Records Management: Accurately filed and maintained confidential patient medical records, ensuring compliance with strict privacy and data protection regulations
  • Demonstrated meticulous attention to detail in managing sensitive information related to patient stays.
  • Medical Data Entry: Entered critical patient data into the hospital’s electronic medical records system with precision, supporting accurate and up-to-date patient records
  • Played a key role in ensuring data integrity across multiple departments.
  • Document Processing and Management: Efficiently handled the printing, scanning, and organization of patient files and records, contributing to the smooth operation of administrative processes
  • Ensured that all documentation was properly archived and easily accessible.
  • Interdepartmental Coordination: Facilitated the timely delivery of patient files to various hospital wards, enhancing the efficiency of medical staff by providing them with prompt access to necessary records.

Retail Associate

OTR
  • Customer Service Excellence: Provided outstanding service by efficiently handling coffee orders and preparing beverages during peak hours
  • Managed high-pressure situations with a professional and friendly demeanor, ensuring a positive customer experience.
  • Food Preparation: Prepared hot dogs and other quick-service food items with efficiency and attention to detail, ensuring prompt and accurate service to meet customer needs.
  • Lottery Sales: Managed the sale of lottery tickets and instant scratch-offs, ensuring compliance with regulations and delivering courteous service to customers.
  • Inventory Management:
  • Stock Rotation and Replenishment: Managed stock levels and implemented FIFO (First In, First Out) principles independently
  • Ensured shelves were well-stocked and organized, enhancing the shopping experience.
  • Inventory Counts: Conducted regular stock counts for milk, cigarettes, soft drinks, and dairy products
  • Ensured inventory accuracy and product availability through meticulous counting and coordination.
  • Stock Ordering: Managed orders for consumable items, including sauces, paper bags, and cleaning supplies
  • Ensured the store had adequate supplies to support smooth operations.
  • Financial Management:
  • Till Management: Independently managed shift closures three times daily, ensuring tills were balanced to $200
  • Reopened tills for new shifts by securely logging in and initiating new sessions
  • Demonstrated precise cash management and operational efficiency.
  • Financial Reconciliation: Conducted daily financial reconciliations, investigating discrepancies and ensuring accurate records
  • Managed finances with attention to detail, supporting operational efficiency.
  • Product & Store Maintenance:
  • Date Checking: Monitored expiration dates on the shop floor, independently removing expired items to maintain high-quality standards and customer trust.
  • Temperature Monitoring: Performed routine temperature checks on refrigeration units, documenting readings, and initiating maintenance requests as needed
  • Maintained product quality and safety through diligent monitoring.
  • Merchandising & Promotions:
  • Planogram Implementation: Updated and rearranged stock on shelves according to the latest planograms
  • Ensured product placement was organized and visually appealing, maintaining store presentation standards.
  • Promotional Changes: Executed monthly retail and marketing promotions by setting up new promotional items and updating signage
  • Coordinated with the team to effectively communicate promotions to customers.
  • Price Ticketing: Managed weekly updates of price tickets, entering current prices into the system and printing new tickets
  • Ensured accurate pricing on the shop floor, contributing to a transparent shopping environment.
  • Operational Support:
  • Shift Coverage: Coordinated shift coverage in response to staff absences, ensuring consistent service levels
  • Independently handled store operations during shifts, maintaining service quality and operational continuity.
  • Site Inspection Job Lists: Independently addressed and resolved issues identified in site inspections and monthly audits
  • Worked to improve store performance and compliance, ensuring a safe and pleasant environment for customers.
  • Security Monitoring: Reviewed security camera footage to address incidents such as petrol drive-offs and theft
  • Provided necessary evidence to law enforcement, contributing to a secure shopping environment.
  • Training & Development:
  • Staff Training: Travelled to Melbourne, Northern Territory, and Kangaroo Island to train new and inexperienced staff
  • In Melbourne, provided training across three separate stores, ensuring consistent and effective staff onboarding and consistent approaches to operational duties
  • In the Northern Territory, worked at a remote regional store known for its challenging conditions, including frequent lockdowns and regular police presence
  • Collaborated with the team to ensure security protocols and operational procedures were adhered to, and enhancing staff resilience, safety, and effectiveness in managing a high-risk environment.

Education

Certificate IV in Retail Management -

Salford College
01.2024

Certificate III in Health Administration -

TAFE SA
01.2017

Certificate III in Business Studies -

Thebarton Senior College
01.2016

Skills

  • Retail Management: Managing inventory, financials, customer service, and staff training
  • Customer Service: Proven ability to handle high-pressure situations and deliver exceptional service
  • Administrative Skills: Efficient in filing, organizing, and maintaining confidential records
  • Data Entry: Proficient in entering and managing data accurately in electronic systems
  • Document Processing: Experienced in printing, scanning, and organizing documents
  • Technical Proficiency: Microsoft Office Suite: Intermediate skills in Word, basic Excel, Outlook, PowerPoint, and OneNote
  • Retail Management Software: Experience with POS systems and inventory management software
  • Electronic Medical Records (EMR) Systems: Skilled in entering and managing medical data
  • Team Collaboration: Capable of working productively in a team, supporting and working inclusively with colleagues
  • Communication: Effective in communicating with others in the workplace and writing clear documents

References

  • Renee Watson, Manager, OTR, 0449 021 511
  • Gaurav Sharma, Area Manager, OTR, 0419 237 123

Timeline

Health Administration Assistant

Calvary Wakefield Hospital

Retail Associate

OTR

Certificate IV in Retail Management -

Salford College

Certificate III in Health Administration -

TAFE SA

Certificate III in Business Studies -

Thebarton Senior College
Alishia Thomas