Alisi Fifita

• Organise workflow and ensuring that employees understand their duties
• Delegated tasks and allocations of different roles to different people making sure they are suitable for the role
• Receive and deal with complaints and resolve problems
• Maintain timekeeping and personnel records
• Liaise with client and management and pass onto employees.

• Supported new employees in their transition to the workplace by providing constructive feedback on performance and areas for improvement.
• Streamlined the induction process by creating user-friendly documentation outlining key steps and expectations for both mentors and mentees.
• Developed strong relationships with mentees, promoting trust and transparency throughout the induction journey.
• Assessed individual learning needs, adapting mentoring approaches as needed to accommodate diverse preferences and abilities.
• Cultivated a positive learning environment by establishing clear expectations and fostering open communication between mentors and mentees.

• Responsibility for the health and safety of all patrons, guests and staff members.
• Handle general enquiries whilst go above and beyond with each guest experience.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail.
• Professional development of Front Office All Rounders to ensure strong succession planning.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

• Enhanced team productivity with strong leadership, training, and support for all staff members.
• Streamlined office procedures by implementing efficient filing systems and managing schedules.
• Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.

• Ensure the smooth operations between the Beverage & Gaming Operation, so that customers have an exceptional experience
• Overseeing the delivery of excellent customer service across all facets of the business
• Maintaining knowledge of venue compliance, regulations and venue operations
• Improving staff knowledge and skill set to improve on customer engagement
• Create successful work schedules for each event for team members to maintain deadlines and fully staff shifts
• Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Initiated plans to improve customer quality standards and service efficiency.
  • Liaise with client and keep staff updated always Supports and guide the team during the event Manage stock-keeping detailed records of the drinks.
  • Maintain the highest standards of personal hygiene and safety Trained staff in essential job function.

• Tracked time and expenses to keep the project on task and within budgetary parameters
• Collaborated with town officers and church leaders to comply with needs for project requirement
• Point of contact, liaised between clients to facilitate communication and keep appropriate parties updated on project developments.
• Identified issues, analyzed information and provided solutions to problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Coordinated presentations for customers and project members to detail project scope, progress and results
• Formulate complete project plans and coordinate designs
• Developed executive presentations and reports to facilitate project evaluation and process improvement
• Liaise between clients to facilitate communication and keep appropriate parties updated on project developments
• Performed on-site visits, checked the compliance of company safety plans and delivered recommendations to address regulatory issues
• Kept project on schedule by maintaining deadlines and adjusting workflows
• Coordinated presentations for customers and project members to detail project scope, progress and results.

• Established and administered budget with controls to prevent overages, minimised burn rate and support objectives
• Directed initiatives to achieve regular compliance, foster good practice and meet quality standards
• Established positive and effective communications amongst customers and staff
• Strategically managed resources and tools to meet the current situation
• Trained new staff to meet the needs and standard of service required.