Alisia Curtain

• Customer service for students, parents, staff and contractors
• Answering telephone calls for both the Hobart and Glenorchy Campuses and directing calls to correct staff member
• Daily banking and EFTPOS reconciliation
• General office duties
• Data entry including inputting enrolment information
• Mail merges
• Monitoring and responding to Microsoft Outlook email addresses
• Create and distribute documents, such as agendas and meeting minutes.
• Organise and maintain files, including electronic records.
• Provided administrative support to management team as requested.
• Order office supplies as needed to maintain adequate inventory levels.

Key Achievements:

• Successfully built an excellent rapport with other staff and with students
• Successfully gained the skills and knowledge to operate new computer software used within the college including Simon and Synergetic.

• Customer Service
• Answering telephone calls for the Hobart store and forwarding to correct departments and staff
• Daily banking – Counting money taken the previous day by each franchise and ensuring all takings reflect the daily reports generated
• Accounts Payable - Processing of supplier stock invoices ensuring totals are correct including freight and rebates, plus raising credit claims when necessary and obtaining credit notes from supplier
• Checked and processed invoices, purchase orders, expense claims and other financial documents.
• Processing expenses for the Hobart store and allocating invoices to correct franchises and codes
• Report on biannual stocktakes as well monthly theoretical stocktakes
• General office duties

Key Achievements:

• Successfully built an excellent rapport with supplier and staff
• Competently acquired the skills and knowledge required to undertake tasks using the unique computer system Harvey Norman uses
• Acquired accounting knowledge to successfully undertake my duties
• Produced a table of supplier codes for staff to use.

• Customer service
• Answering customer enquiries both over the telephone and in person
• Booking appointments and contacting clients to confirm their appointment the day prior
• Preparing client files and relevant paperwork prior to appointments for the audiologist
• Preparing invoices
• Entering results of hearing tests using a computer graph system
• Basic maintenance of hearing aids
• Daily banking
• Filing
• General office duties

Key achievements:

• Acquired the skills and knowledge to perform basic maintenance of hearing aids
• Successfully build excellent rapport with clients
• Obtained skills and knowledge to input hearing test results using a graph reporting system.

• Data entry of client information including personal details, course details and results using VetTrak
• Production of client qualifications
• General office duties including filing

Key Achievements:

• Successfully gaining skills and working knowledge of the VetTrak database system used to enter client study information.

• Maternity leave beginning February 2003 awaiting the arrival of twin girls
• In late 2004 my husband and I opened and operated our own business and I undertook the administration duties working from home whilst caring for our daughters
• Our third daughter was born in 2006.

• Processing of client invoices
• Daily banking
• Processing of quarterly BAS statements
• Entering income and expenditure into accounting system
• Contacting third party organisations when required, for example arranging parking permits for vehicles and machinery
• Arranging all dial before you dig information prior to undertaking the job
• Filing
• General Office duties

Key Achievements:

• Successfully operated a small business (Business was unfortunately closed in 2008 due to my husband no longer being able to operate the machinery due to a medical condition)
• Gained all knowledge and skills required to perform accounting tasks for a small business.

• Customer service
• Communicating with both internal and external clients and organisations
• Data entry of client enrolments and results
• Preparation of paperwork to arrange qualifications to be processed
• Assisting with organisation of yearly graduation ceremony
• Helping with the enrolment process
• Assisting the Team Leader with all administration tasks
• Minute taking during meetings and typing up of agenda
• Audio Transcription
• Filing
• General Office duties

Key Achievements:

• Producing new course brochures using Microsoft Publisher
• Assisting in the production of course timetables
• Building excellent rapport with clients and staff.