ALI SINA MIRZAD
Lurnea ,Iran
Summary
Seeking a challenging position in a reputable organization to further develop learnings, knowledge, and skills. Looking to secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the company's success.
Overview
5
5
years of professional experience
Work History
Picker & Packer
Adecco Group Amazon Fulfillment Centre BWU2
10.2024 - Current
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
Customer Care
Claim Services Group UK
08.2022 - 06.2024
- Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment.
- Supported fellow Customer Care Analysts by sharing best practices, offering guidance during challenging situations, or stepping in when additional help was needed on calls or cases.
- Encouraged positive reviews on social media platforms by consistently delivering outstanding customer care experiences at the poolside.
- Served as a subject matter expert within the organization, advising colleagues on best practices for delivering exceptional customer care experiences.
- Championed regular team meetings focused around sharing best practices and addressing common challenges faced by the customer care team.
- Developed comprehensive training programs for the customer care team, resulting in improved service quality and faster resolution times.
- Contributed ideas for optimizing CRM systems used by the Customer Care team, resulting in increased productivity.
Warehouse pick packing and management
Behnam Ltd. Saffron and Dry fruits
12.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Pizza Chef Assistant
Lapinoz Pizza
10.2020 - 10.2021
- Maintained a clean and organized workspace, ensuring compliance with food safety regulations and fostering a positive work environment.
- Supported head chef in managing kitchen staff schedules, ensuring adequate coverage during peak times for optimal efficiency.
- Enhanced customer satisfaction by consistently producing high-quality pizzas with attention to detail and presentation.
- Assisted in inventory management, contributing to reduced waste and improved cost control measures.
- Collaborated with head chef to develop new pizza recipes, resulting in increased menu variety and guest praise.
- Mentored new hires on proper techniques for preparing and cooking pizzas according to company standards-resulting in their rapid integration into the team dynamics.
- Improved pizza production efficiency by streamlining ingredient preparation and dough handling techniques.
- Optimized kitchen workflows for better organization of tasks among team members while ensuring adherence to established health and safety guidelines.
- Consistently exceeded sales targets through proactive upselling of additional toppings and side dishes as part of attentive customer engagement strategies.
Mobile Repairing Technician
Chauhan Mobile Software and Hardware Repairing
01.2020 - 10.2020
- Streamlined repair processes for quicker turnaround times, enhancing overall productivity.
- Completed warranty claims accurately, protecting both the company''s interests and ensuring fair treatment for customers.
- Enhanced customer experience through thorough testing and quality assurance checks after each repair.
- Reduced device downtime by promptly addressing and resolving complex repair issues.
- Quickly adapted to new technologies and devices, staying current on industry trends and best practices for mobile repairs.
- Utilized specialized tools for precise disassembly and reassembly of delicate electronic components, ensuring reliable repairs.
- Developed strong relationships with suppliers to secure competitive pricing on replacement parts without compromising quality.
Education
Certificate IV - Real Estate Practice
TAFE-NSW
Class 12th -
CBSE
Delhi01.2022
Class 10th -
CBSE
Delhi01.2020
Computer - Basic & Advance
Don Bosco
Delhi01.2018
Skills
- MS Office (Word, Excel, Power point)
- Typing (Persian, Hindi, English, Punjabi, Dari, Pashto)
- Pallet jack operation
- Order accuracy
- Warehouse safety
- Packing efficiency
- Pick-list processing
- Barcode scanning
- Quality control
- Product packaging
- Order picking
- Team collaboration
- Workload prioritization
- Safety procedures
- Order fulfillment
Personal Information
- Place of Birth: Shiraz, Iran
- Father's Name: Homyoun Mirzad
- Date of Birth: 01/01/03
- Gender: Male
- Nationality: Afghan
Languages
Hazaragi
Native or Bilingual
Dari
Native or Bilingual
Persian
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Pashto
Limited Working
Punjabi
Limited Working
Timeline
Picker & Packer
Adecco Group Amazon Fulfillment Centre BWU2
10.2024 - Current
Customer Care
Claim Services Group UK
08.2022 - 06.2024
Warehouse pick packing and management
Behnam Ltd. Saffron and Dry fruits
12.2021 - 07.2022
Pizza Chef Assistant
Lapinoz Pizza
10.2020 - 10.2021
Mobile Repairing Technician
Chauhan Mobile Software and Hardware Repairing
01.2020 - 10.2020
Class 12th -
CBSE
Class 10th -
CBSE
Computer - Basic & Advance
Don Bosco
Certificate IV - Real Estate Practice
TAFE-NSW
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