Alison Barrett
Traralgon,VIC
Summary
Dedicated Customer Support Specialist skilled in managing complex scheduling and client needs in high-pressure environments. Combines advanced customer service expertise with strong active listening and observation capabilities. Proficient in utilizing digital tools and communicating effectively across remote channels to enhance the customer experience.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
TLC Disability Support Services
Moe, VIC
06.2025 - 11.2025
- Provided person-centered support in line with individual care plans, including daily needs and community activities.
- Provided companionship and mental health support while facilitating activities that fostered intellectual development.
- Monitored behaviours of concern, employing redirection and reassurance to effectively support clients.
Personal Care Assistant
Heritage Manor
Morwell, VIC
10.2023 - 01.2025
- Delivered physical care and emotional support to older residents, assisting with dressing, showering, and meals to enhance their daily living experience.
- Followed individual care plans and communicated changes in residents' physical or mental health to a registered nurse to ensure timely care adjustments.
- Worked on individual care plans and reported changes in residents' physical or mental health to the registered nurse.
- Operated mobility equipment to assist residents in their daily activities. including hoists, wheelchairs and princess chairs to assist residents.
Personal Care Assistant
Mitchell House
Morwell, VIC
01.2023 - 09.2023
- Assisted older residents with daily living, delivering care and emotional support aligned with individual care plans to enhance overall well-being.
- Supported residents with dementia by delivering engaging activities, maintaining a safe environment, and facilitating the use of mobility aids to promote independence.
- Monitored and reported changes in health and well-being to the registered nurse on shift, ensuring timely interventions for optimal resident care.
Home Care Support Worker
Latrobe Community Health Services
Morwell, VIC
02.2020 - 08.2022
- Assisted clients with showering, grooming, meal preparation, and mobility aid usage to promote personal hygiene and independence.
- Supported older clients at home with domestic duties, transport, shopping, respite care and personal care in line with individual care plans.
- Engaged clients in meaningful conversations to build rapport and provide emotional support. and support to clients, fostering safety and enhancing their ability to live independently at home.
- Documented and communicated changes in clients' physical or mental health and safety risks to supervisor, ensuring timely response and care adjustments.
Contact Centre Consultant
ASIC
Traralgon, VIC
07.2018 - 12.2019
- Responded to enquiries by phone, email, and web chat, guiding customers to appropriate information and online services, enhancing their experience.
- Troubleshot customer concerns and referred complex matters while maintaining accurate records of interactions for effective follow-up.
- Updated customer information and collaborated on quality and performance targets to support operational excellence.
Education
Diploma - Mental Health
ITHEA College
Melbourne, VIC01-2025
Diploma - Interior Design
Australian Institute of Design
01-2014
Certificate III - Aged Care
G.E.S.T.
Moe, VIC01-2013
Diploma - Secretarial Studies
Gippsland Business College
Morwell, VIC01-1997
Victorian Certificate of Education -
Mirboo North Secondary College
01-1993
Skills
- Person centred care
- Care planning
- Mental health support
- Crisis intervention techniques
- Aged care support
- Behavior management
- Electronic documentation
- Time management
- Customer service
Timeline
Disability Support Worker
TLC Disability Support Services
06.2025 - 11.2025
Personal Care Assistant
Heritage Manor
10.2023 - 01.2025
Personal Care Assistant
Mitchell House
01.2023 - 09.2023
Home Care Support Worker
Latrobe Community Health Services
02.2020 - 08.2022
Contact Centre Consultant
ASIC
07.2018 - 12.2019
Diploma - Mental Health
ITHEA College
Diploma - Interior Design
Australian Institute of Design
Certificate III - Aged Care
G.E.S.T.
Diploma - Secretarial Studies
Gippsland Business College
Victorian Certificate of Education -
Mirboo North Secondary College