Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Bartlett

Vasse,WA

Summary

Proactive Claims Administrator with extensive experience in streamlining workflows and reducing claim processing time. Skilled in balancing workloads, ensuring compliance, and providing exceptional customer service during stressful situations. Bringing strong problem-solving abilities, effective communication skills, and a commitment to continuous improvement.

Claims specialist with strong focus on resolving issues efficiently and delivering results. Adept at managing complex claims processes, analyzing data, and ensuring compliance with regulations. Known for excellent teamwork and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, consistently contributing to organizational success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
24
years of professional experience

Work History

Claims Administrator

WFI Insurance
11.2000 - Current
  • Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
  • Reduced claim processing time by streamlining workflows and implementing efficient practices.
  • Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
  • Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
  • Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
  • Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
  • Achieved faster resolution times with proactive follow-ups on pending documentation from policyholders or providers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Certificate IV - Financial Services

Wesfarmers General Insurance Limited
Bassendean, WA
09-2009

Certificate III - Horticultural Practice

South Metropolitan College of TAFE
Murdoch Campus, Perth WA
01-1998

TAE Level (Year 12) -

Kalamunda SHS
Kalamunda, WA
12-1982

Skills

  • Deadline-oriented
  • Follow-up skills
  • Assertiveness
  • Confidentiality
  • Problem-solving abilities
  • Reliability
  • Risk Assessment
  • Conflict Resolution
  • Adaptability
  • Communication Skills

Timeline

Claims Administrator

WFI Insurance
11.2000 - Current

Certificate IV - Financial Services

Wesfarmers General Insurance Limited

Certificate III - Horticultural Practice

South Metropolitan College of TAFE

TAE Level (Year 12) -

Kalamunda SHS
Alison Bartlett