Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alison Bateman

Wagga Wagga,NSW

Summary

Skilled in youth supervision and relationship building, I've excelled at Aspire Homes by fostering positive behavior changes and enhancing self-esteem among at-risk youth. My adeptness in environmental management and emotional support has significantly contributed to creating safe, inclusive spaces, showcasing my ability to merge hard and soft skills effectively.

Professional Youth Development Specialist with strong record of fostering positive growth and resilience in young individuals. Adept at creating and implementing programs that support emotional, social, and educational development. Strong focus on teamwork, flexibility, and achieving impactful results. Skilled in conflict resolution, mentoring, and community engagement, with reliable and adaptable approach to changing needs.

Overview

23
23
years of professional experience

Work History

Youth Worker

Aspire Homes
09.2023 - Current
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Provided key emotional support to special needs youth.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Taught clients to relate socially through use of daily routines and activities.
  • Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.

Cook

Ampol Service Station
02.2022 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Motel Cleaner

Rsl Motel
01.2017 - 06.2021
  • Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
  • Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
  • Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
  • Assisted in training new team members on proper cleaning techniques, ensuring consistency in service quality across the motel.
  • Maintained inventory levels for cleaning supplies, informing management when stock needed to be replenished.
  • Effectively communicated with fellow staff members to coordinate daily schedules and prioritize urgent tasks.
  • Collaborated with front desk staff to ensure prompt room availability for new guests upon checkin.

Customer Service

McDonald's Restaurant
01.2004 - 01.2006
  • Provided exceptional customer service, resolving concerns promptly and professionally.
  • Set schedule for tellers and customer service representatives.
  • Offered administrative and customer service support to customers.
  • Enhanced brand reputation by delivering exceptional customer service experiences consistently.
  • Maximized park attendance by providing excellent customer service to guests.
  • Delivered exceptional customer service, addressing client concerns promptly and effectively.

Cook

Glenfield Fish and Chip Shop
01.2002 - 01.2004
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

High School Diploma -

Mount Austin High School
Wagga Wagga
12-2007

Skills

  • Youth supervision
  • Positive reinforcement
  • Social skill development
  • Emotional support
  • Conflict de-escalation
  • Environmental management
  • Behavioral interventions
  • Relationship building
  • Safety monitoring

Languages

English
Full Professional

Timeline

Youth Worker

Aspire Homes
09.2023 - Current

Cook

Ampol Service Station
02.2022 - 06.2023

Motel Cleaner

Rsl Motel
01.2017 - 06.2021

Customer Service

McDonald's Restaurant
01.2004 - 01.2006

Cook

Glenfield Fish and Chip Shop
01.2002 - 01.2004

High School Diploma -

Mount Austin High School

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Alison Bateman