Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Timeline
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Alison Bredin

Alison Bredin

Wagga Wagga,NSW

Summary

Priding myself on being a kind and compassionate lady who genuinely cares for older people as if they are my family. I am authentic, honest and diligent; readily building trust and rapport through good humour and empathy. I thoroughly enjoy 'turning my hand' to new challenges. Seeking to leverage my passion for continual learning and health care expertise to join a person-centred health care organisation.

Overview

15
15
years of professional experience

Work History

Servizi Concierge

Vacenti Pty Ltd
Brisbane, QLD
01.2021 - Current
  • Additional Services Concierge for 176 RACF residents; Heads of Department Leadership Team member.
  • New role to develop and promote premium 'user pays' aged care living enhancement programs through timely and cost-effective program delivery; consistent budget achievements.
  • Liaise with multi-disciplinary leadership team and stakeholders to ensure person-centred care in line with the New Aged Care Act and Strengthened Standards.
  • Recruit, train, and mentor a multi-cultural 10-member team with emphasis on dementia care skills.
  • On-boarding new residents with exemplary customer service and empathy to create personalised program; achieving 94% within 72-hrs of entry; ability to adapt to each individual's unique life history and diversity, shaping additional services for who they are today and what is important to them.
  • Identify changing care needs through monitoring residents' health and wellness, assisting Clinical Team with identifying high-risk residents.
  • Chair of "Dementia Committee" tasked with identifying best practice and opportunities for continuous improvement.
  • Skilled auditor with proven troubleshooting and work-around solutions approach to drive customer satisfaction and update policy and procedures as required.

Executive Assistant

Vacenti Pty Ltd
Brisbane, QLD
05.2018 - 01.2021
  • Provided Executive level administration support to 5-member Facility Leadership Team for 50-bed RACF.
  • Higher level duties and responsibilities; involvement in report preparation, resident and relative liaison, lifestyle activities and property maintenance.

Administration Assistant

Vacenti Pty Ltd
Brisbane, QLD
05.2018 - 04.2019
  • Administration Assistant supporting 6-member Facility Leadership Team.
  • Provided administration support to the Facility Manager and Clinical Team for 113-bed RACF.
  • Professional front-of-house customer service.
  • Efficient management of 3-phone lines, 2 email accounts and walk-in enquiries.
  • Empathy and support to palliative residents' family and clinical team, prepare discharge documents and close clinical file at end of life with sensitivity and respect.
  • Manage resident cash transactions, petty cash, cafe takings and visitor/staff meal purchases to meet Finance procedural requirements.
  • Manage customer relations, follow up on complaints and compile monthly statistics report; conduct and collate monthly audits for accreditation.
  • Conduct facility tours with families seeking placement; on-boarding new residents in close liaison with the Clinical and Lifestyle teams.
  • On-board staff, including Fire Safety Training, completion of Induction Workbooks and monitoring outcomes of buddy shifts.
  • Conduct stock counts, raise purchase orders and approve invoices using FileBound and TechOne apps.

Director and Chef

Stella May Fine Foods Pty Ltd
Newcastle and Brisbane
08.2009 - 08.2017
  • Niche charcuterie business commenced as a hobby start-up in 2009, growing to a $380k+ SME with distribution across Qld, NSW and ACT.
  • Personally researched legislation to create a 96-page Food Safety Program to meet Food Standards Aust. & NZ (FSANZ) HACCP requirements and attained Safe Food Production Qld (SFPQ) Accreditation, 2011-2017.
  • Personally researched legislation and best practice to create 12 Policies and Procedures and 18 Control Documents including Code of Conduct, Staff Training Register, Process Flow Charts, Cleaning and Sanitisation Program, Testing and Environment Control, and Hazard Analysis and Audit.
  • Developed and managed successful strategic and financial business plans, integrated sales and marketing plans, HACCP and Workplace Health, Safety and Environment programs.
  • Successful lead generation, brand and product development, customer and supplier relationships, procurement and human resources (1-6 direct reports, seasonal).
  • Collaborated with distributors, suppliers, wholesale customers, event organisers, media and general public to champion the product range across a variety of distribution channels to grow an award-winning brand and to be recognised as a preferred supplier/exhibitor.

Education

Diploma in Dementia Care -

University of Tasmania, Wicking Dept
11.2023

Dual Diploma Business & Marketing (BSB 50215 & 51215) -

South West Sydney Institute of TAFE
11.2017

Certificate III in Hospitality (Commercial Cookery THH31502) -

Hunter Institute of TAFE
11.2008

Graduate Certificate in Management Competence (2804ADB) -

Australian Institute of Management & Deakin University
12.1999

Skills

  • Dementia care and awareness
  • Advanced empathy skills
  • External and internal stakeholder engagement
  • Leadership
  • Business development
  • Inter-disciplinary teamwork and education
  • Electronic health care document management
  • Product development and sales
  • Property maintenance and trade coordination
  • Attention to detail
  • Excellent time management and problem solving
  • Punctual, loyal, a good listener

Accomplishments

  • ARIA Multi Platinum Award by Phonogram Records - Australian Sales of The Very Best of Elton John
  • 2008 Vocational Student of the Year - Central & Northern Sydney Regional Winner, Hospitality (Catering Operations) Certificate III
  • 2010-2013 Sydney Royal Fine Foods - 32 Gold, Silver & Bronze Medals
  • 2012 delicious! Magazine Produce Awards Finalist: "From the Paddock Category", Product: Boozy Duck Pate
  • 2013 Sydney Royal Fine Foods Champion for Asian Spiced Duck Rillettes

References

  • Full list available upon request.

Hobbies and Interests

  • Classic Motorcycle owner
  • Celebrant
  • Cooking
  • Property renovation
  • Reading
  • International Movie Festivals

Timeline

Servizi Concierge

Vacenti Pty Ltd
01.2021 - Current

Executive Assistant

Vacenti Pty Ltd
05.2018 - 01.2021

Administration Assistant

Vacenti Pty Ltd
05.2018 - 04.2019

Director and Chef

Stella May Fine Foods Pty Ltd
08.2009 - 08.2017

Diploma in Dementia Care -

University of Tasmania, Wicking Dept

Dual Diploma Business & Marketing (BSB 50215 & 51215) -

South West Sydney Institute of TAFE

Certificate III in Hospitality (Commercial Cookery THH31502) -

Hunter Institute of TAFE

Graduate Certificate in Management Competence (2804ADB) -

Australian Institute of Management & Deakin University

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