Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Alison Cleaver

Singapore

Summary

Experienced and results driven global HR executive with over 15 years experience living and working in Asia. Passionate about contributing at a strategic level to an organization committed to building leadership capability for the future, proactively developing emerging talent, fostering employee engagement and driving a culture of learning and inclusion. Focused on designing and deploying business relevant programs and solutions that attracts and retains the right talent and enables employees to realize their potential.

Overview

31
31
years of professional experience

Work History

Global VP, Learning & Talent Management

CBRE
11.2022 - Current
  • Responsible globally for enterprise level learning and talent management strategy and programs in area of employee engagement, performance management, executive talent/succession planning, people manager/leader capability development and learning technology. Currently support workforce of 125,000 across 50+ countries.
  • Cultivated high-performance culture within organization by setting clear expectations for employees at all levels, promoting continuous feedback culture and equipping employees to take accountability for realizing their potential.
  • Key member of global working group to establish new enterprise wide Employee Value Proposition and activation strategy. Working closely with Global Marketing function on defining program of work, obtaining executive buy in and alignment to overall Talent strategy.
  • Establishment of a global Learning & Talent Management Shared Services function in Malaysia (KL) responsible for supporting learning platform transactional activities and segment program co-ordination.
  • Manage a multi-million dollar budget responsibly, achieving cost savings and ensuring resources are allocated effectively.

Global VP, Learning Business Partnering

CBRE
07.2021 - 10.2022
  • Led the L&D Business Partner function across all business segments globally and ensured that there was effective collaboration between the segment teams to reduce duplication and ensure high quality learning solutions were deployed aligned to business objectives.
  • Introduced Learning & Development Universal Standards /Learning Effectiveness tools to support the business segments in measuring ROI on learning spend. Overall spend was circa USD $30M per annum.
  • Developed and delivered global development program for 250+Alliance Directors within the Global Workplace Solutions business to upskill existing ADs aligned to the critical competencies and behaviors identified for success in this role. Program was designed and launched within 3 months with over 95% learner satisfaction rate.
  • Launched new global People Manager development program using business simulated learning and AI to upskill new and existing managers with virtual and blended delivery options.

APAC People Lead - Corp Functions & Advisory

CBRE
08.2019 - 06.2021
  • Senior People Lead for CBRE's regional Advisory Lines of Business (Advisory & Transactions, Capital Markets, Valuations, Property Management & Project Management)
  • Partner closely with the regional LOB Heads in the areas of Talent Management, Succession Planning, Learning & Development, Employee Engagement, Performance Management & Employee Relations
  • Supported transformation agenda for Corporate Functions across the region including implementation of new target operating models to support business growth ie: People and Finance functions
  • Responsible for the delivery of the People strategy for global Digital & Technology delivery centres based in India. Hired 300+ IT professionals within a 12 month period.

APAC Head of Talent, Learning & Diversity

CBRE
09.2018 - 07.2019
  • Led function across APAC (14 countries) for one of largest global real estate and property organizations
  • Provide functional leadership and consulting to multiple business lines across the region and work closely with in-country HR teams, divisional presidents and regional line of business leaders on their talent & learning business needs aligned to commercial objectives
  • Design and implement regional D&I strategy and associated initiatives
  • Built region wide leadership development framework which is being adopted globally for rollout across multiple geographies

APAC Head of Learning & Development

CBRE
07.2015 - 08.2018
  • Led the L&D function enterprise wide across APAC (24,000 employees)
  • Responsible for delivery of full spectrum of L&D curriculum from senior executive development to front line leader development, sales development and professional development offering
  • Responsible for the successful delivery of Shared Services L&D coordination support across the enterprise in region as well as drive optimisation of talent & learning programs and platforms

Head of HR - Jetstar Japan

Qantas Group
12.2013 - 06.2015
  • Led the HR function for a start-up airline and responsible for all aspects including talent management, workforce planning/talent acquisition, performance planning, employee relations, learning & development as well as engagement
  • Partnered directly with the airline CEO and executive committee to develop the people agenda to meet the aggressive growth plans for the airline
  • Within 18 month period fleet grew from 5 to 20 aircraft and required to ensure met hiring targets in areas of pilot recruitment, cabin crew, customer service and engineering
  • Introduced engineering graduate program and hired first female engineering graduate in low cost airline market in Japan

Senior People Change Lead

Qantas Group
05.2014 - 11.2014
  • Was member of core change team driving customer transformation program across Qantas domestic airline
  • Provided strategic people input and led the specific people workstreams including behaviours, performance management, engagement and training

Head of HR - Qantas Catering (Internal Secondment)

Qantas Group
11.2013 - 04.2014
  • Responsible for leading the HR Function nationally for the Qantas Catering Group
  • This included managing end to end HR activities including Business Partnering, Talent Acquisition, Talent Management, Employee Relations and ensuring effective delivery of HR Operations in partnership with internal Shared Services organisation
  • This role in total supported a workforce of approx 5,000 employees across multiple locations in Australia

Head of People - Commercial

Qantas Group
11.2010 - 10.2013
  • Led the HR function for the Qantas domestic airline supporting areas such as Sales & Marketing, Qantas.com, Pricing & Yield and Network Planning
  • Partnered closely with department business heads to manage employee relations issues, drive employee engagement, facilitate talent/succession and build learning & development culture including launch of a new sales training framework nationally and the rebrand of the online sales function to Qantas Direct

Head of HR - International

Qantas Group
10.2007 - 10.2010
  • Led the HR function supporting Qantas offshore workforce (Sales, Airports, Engineering, and Freight) across 3 regions Asia, UK and US (circa 2,000 employees)
  • Worked closely with the Executive General Manager - International Sales to review the offshore business structure, identify cost efficiency opportunities and execute on the growth plans in new markets
  • Originally performed this role from Singapore and relocated back to Australia in late 2009

Asia People Lead

Qantas Group
04.2003 - 09.2007
  • Was responsible for providing People support to Qantas group functions across the Asia region including Singapore, Hong Kong, China, Japan and Philippines
  • Partnered closely with the Regional General Managers for SEA, HKG and Japan to execute on the People agenda across all 3 sub-regions
  • Led the people workstream to move to a GSA sales distribution model across SEA as well as the centralisation of Asia contact centre operations into Australia and New Zealand

Various HR/L&D Roles

Qantas Group
01.1999 - 03.2003
  • Head of Qantas College (2 years)
  • Senior Advisor Qantas College- Management Development (1 year)
  • HR & Training Consultant - Corporate Services (1 year)


Various Training/L&D Positions

FAI & MLC Insurance
01.1993 - 12.1998
  • National Training Consultant (FAI)
  • Financial Planning Trainer (MLC)
  • Lead Customer Services Trainer (MLC)

Education

Graduate Certificate - Level 1 - Accredited Executive Coach

Institute Of Executive Coaching (IECL)
01.2017

Bachelor of Arts - Major - Communication & Sociology

University of Western Sydney
01.1991

Skills

  • Strategic Thinking
  • Organizational Change Management
  • Stakeholder Management
  • Internal Consulting
  • People Leadership
  • Financial & Business Acumen
  • Employee Engagement
  • Employee Relations

Personal Information

Family - Husband & 2 Children (aged 13 & 15)

Australian Citizen

Singapore Employment Pass Holder

Timeline

Global VP, Learning & Talent Management

CBRE
11.2022 - Current

Global VP, Learning Business Partnering

CBRE
07.2021 - 10.2022

APAC People Lead - Corp Functions & Advisory

CBRE
08.2019 - 06.2021

APAC Head of Talent, Learning & Diversity

CBRE
09.2018 - 07.2019

APAC Head of Learning & Development

CBRE
07.2015 - 08.2018

Senior People Change Lead

Qantas Group
05.2014 - 11.2014

Head of HR - Jetstar Japan

Qantas Group
12.2013 - 06.2015

Head of HR - Qantas Catering (Internal Secondment)

Qantas Group
11.2013 - 04.2014

Head of People - Commercial

Qantas Group
11.2010 - 10.2013

Head of HR - International

Qantas Group
10.2007 - 10.2010

Asia People Lead

Qantas Group
04.2003 - 09.2007

Various HR/L&D Roles

Qantas Group
01.1999 - 03.2003

Various Training/L&D Positions

FAI & MLC Insurance
01.1993 - 12.1998

Graduate Certificate - Level 1 - Accredited Executive Coach

Institute Of Executive Coaching (IECL)

Bachelor of Arts - Major - Communication & Sociology

University of Western Sydney

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