Alison Cowan
BEENLEIGH,QLD
Summary
Confident and reliable support worker seeking part-time or casual work. Currently working a casual and fill-in position but needing a change. I am a huge advocate for mental and physical health. I have acquired transferable skills and lived experience in providing quality care to clients. I am adaptable to all challenging situations and believe I will be a great asset to any company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability/Mental Health Support Worker
Parcare Support
01.2022 - Current
- Provided clients with recommendations to community resources.
- Delivered individualized counselling services to clients working through issues such as mental illness and substance abuse.
- Educated clients and families about mental health issues, treatments and resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
Laborer/Administrative Assistant
Spraytech Marine
03.2020 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
- Completed bi-weekly payroll for company employees.
NDIS Support Worker
LME Care
01.2021 - 12.2021
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Created, prepared, and delivered reports to various departments.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities. Administeredtered medications
Youth Worker
Building Stronger Families
06.2019 - 08.2020
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
Skills
- Self-awareness
- Task Delegation
- Clear Communication
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Life Skills Coaching
- Goal Development
- Behavioral Management
Certification
- Certificate 3 medical administration
- certificate 3 community services
- Blue card
- Yellow card
- White card
- HR license/open license
- First aid/CPR
Timeline
Disability/Mental Health Support Worker
Parcare Support
01.2022 - Current
NDIS Support Worker
LME Care
01.2021 - 12.2021
Laborer/Administrative Assistant
Spraytech Marine
03.2020 - Current
Youth Worker
Building Stronger Families
06.2019 - 08.2020
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