Alison Crawford
Liverpool,NSW
Summary
Driven and patient-focused professional with a proven track record at NSW Health, Liverpool Hospital, excelling in administrative efficiency and interdepartmental coordination.
Demonstrates expertise in PAS and Powerchart, alongside exceptional communication abilities. Achieved streamlined patient processing and enhanced team collaboration, showcasing a blend of technical proficiency and dedicated teamwork.
Responsible, punctual and productive employee when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Officer Level 2
NSW Health, Liverpool Hospital
10.2021 - Current
- Providing administrative support to the busy Ophthalmology department.
- Front desk duties which include checking in of patients, booking follow up appointments and providing high standard customer service to all customers that present.
- Managing voicemail system, taking inbound patient enquiry calls and outbound call rescheduling of clinic lists.
- Liaising daily with Ophthalmology doctors, Orthoptists, clinic nurses, wardsmen, patient transport and fellow NSW Health administrative staff to ensure the clinic flows efficiently and effectively.
- Management and triage of new patient referrals from the clinic email, mail and fax.
- Organisation and filing of patient files to the Clinical Information Department while adhering to confidentiality policies and procedures.
- Dictation and editing of Doctors clinical patient notes and producing letters for appropriate external stakeholders.
- Navigating the Powerchart and Patient Administration System tools.
Early Childhood Educator
Birralee Childcare Centre, Bankstown Hospital
10.2010 - 10.2021
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Education
Certificate 3 - Health Administration
NSW Health
02.2018
Advance Diploma - Children's Services
Mets Training Solutions
Glendenning NSW02.2011
High School Diploma -
St Ursula's College
Kingsgrove12.2003
Skills
- Proficient in the use of PAS, Powerchart, Microsoft Word and Outlook
- Excellent english communication skills, both written and verbal
- Knowledge of medical terminology
- Highly motivated and dedicated worker
- Skilled in multi-tasking
- Patient/Customer focused
- High level of time management skills
- Sound Computer Skills
- Dedicated Team Player
Timeline
Administrative Officer Level 2
NSW Health, Liverpool Hospital
10.2021 - Current
Early Childhood Educator
Birralee Childcare Centre, Bankstown Hospital
10.2010 - 10.2021
Certificate 3 - Health Administration
NSW Health
Advance Diploma - Children's Services
Mets Training Solutions
High School Diploma -
St Ursula's College
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