Alison Draine
Sippy Downs
Summary
As an experienced claims officer with a mature approach to supporting organisational objectives. Strong problem-solving and critical thinking abilities, a comprehensive understanding of industry-specific regulations and compliance requirements. Excellent written communication skills, and can effectively articulate complex concepts. Solid background in navigating dynamic and intricate business environments. Considerate, reliable, and committed, enjoy collaborative work with clients, colleagues, and cross-organisational structures.
Overview
11
11
years of professional experience
Work History
Office Coordinator
H & R Block Tax Consultants
07.2024 - 08.2024
- Coordinated the smooth running of a busy team of tax consultants through appointment scheduling, pre-fill tax administration, and ensuing work-flow and client expectations were delivered.
- Served as a point of contact for clients visiting the office, providing exceptional customer service which led to increased client retention rates in our office.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
Funding and Contracts Officer
Callaghan Innovation
01.2022 - 03.2024
- Within the Funding and Contracts Management Team, we setup and managed a large portfolio of contracts for various research and development grants. Develop funding agreements, amendments and variations, review and approve client reports and claims for payment, updating working manuals.
- Processing R&D grant applications and contracts within my delegrated authority, ensuring policies and conditions were met and payments made in line with agreed schedules.
- Experienced with managing a large profolio of contracts, reconciling claims for payment and meeting scheduled deadlines.
Office Coordinator
Todd Corporation Ltd
01.2021 - 01.2022
- Office coordinator, reception, administration, Facilities Maintenance assistant, H&S lead.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Customer Service Agent - Ground Crew
Air New Zealand
01.2018 - 01.2021
- Using complex data retrieval systems for national and international airline and border control regulations
- Providing exceptional customer service and contributing to the safe on-time operation of passenger plane departure and arrivals.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Policy Analyst
Ministry of Education
01.2014 - 12.2017
- Policy and guideline development for open-plan learning environments in new and existing design concepts for schools.
- Responses to OIA’s on the use of building materials in the construction of schools
- Research and evidence-based recommendations for policy to address construction concerns and risks.
- Presented these findings and recommendations to stakeholders, which resulted in collaborative and informed decision-making across the sector.
Education
National Certificate in Business and Computing - Business
Christchurch Polytechnic
Canterbury, New ZealandPost Graduate Studies - Advanced Resource Planning And Law
Lincoln University
New ZealandBachelor of Resource Management - Resource And Environmental Management
Lincoln University
Advanced Diploma - Business Management
New Zealand Institute of Management
WellingtonSkills
- Strong problem-solving skills and experience with managing a large contracts portfolio
- Articulate and engaging communicator, well-spoken and confident
- Advanced writing skills, analyst and administrator with high attention to detail
- Provide excellent customer service, am a team-player and support others in their roles
- Organised, systems orientated, mutli-tasker and driven
Accomplishments
NZ Transport Safety Authority
Development and Legislation Change for HV Truck Drivers Driving Hours and Logbook Regulations.
Timeline
Office Coordinator
H & R Block Tax Consultants
07.2024 - 08.2024
Funding and Contracts Officer
Callaghan Innovation
01.2022 - 03.2024
Office Coordinator
Todd Corporation Ltd
01.2021 - 01.2022
Customer Service Agent - Ground Crew
Air New Zealand
01.2018 - 01.2021
Policy Analyst
Ministry of Education
01.2014 - 12.2017
National Certificate in Business and Computing - Business
Christchurch Polytechnic
Post Graduate Studies - Advanced Resource Planning And Law
Lincoln University
Bachelor of Resource Management - Resource And Environmental Management
Lincoln University
Advanced Diploma - Business Management
New Zealand Institute of Management
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