ALISON FIERRO
Dapto,NSW
Summary
I am a hard worker and have a willingness to learn all the aspects of the job if I was given the opportunity. The experiences I have learned so far have allowed me to develop strong time management and organizational skills, which I see as being very important to this role.
Overview
25
25
years of professional experience
Work History
Aged Care Support Worker
Itsowel
03.2023 - Current
- Assisted clients in maintaining personal hygiene
- Administered medication as prescribed by healthcare providers
- Promoted independence to client's by assisting with daily living tasks such as dressing, grooming, and mobility
- Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for client's
- Managed time efficiently while juggling multiple client needs
- Transported individuals to events and activities, medical appointments, and shopping trips
STORE MANAGER
SUSANS / SUZANNE GRAE
11.2020 - 03.2023
- weekly rosters Motivating team to help reach daily tasks
- friendly Customer service
- Organising and preparing wages Training and encouraging team members to strive to the best of their ability
- Problem-solving and handling complaints. Achieving and exceeding KPI Targets both individually & as a team
- Maintaining an outstanding customer service environment through training and development of staff.
STORE MANAGER
CROSSROADS
08.2015 - 10.2020
- Running inspiring daily team meetings
- Motivating team and holding them accountable
- Customer service, Creative marketing and merchandise tracking to reduce loss and increase accuracy
- Training and encouraging team members
- Maintaining an outstanding customer service environment through training and development of staff.
SERVICE SUPERVISOR
WOOLWORTHS FAIRY MEADOW
11.1999 - 02.2012
- 2nd in charge and acting service manager for the service department
- gained valuable skills such as speaking and learning to talk to all different types of customers
- handled stressful situations and overcome the problems
- Motivating the team and holding them accountable. Customer service
- Training and encouraging team members. Handling cash and POS transactions Rostering
Skills
- Excellent communication and interpersonal skills with ability to build trust and rapport quickly
- Outstanding customer focus - goes above and beyond to ensure great customer service
- Great organizational and time management skills - comfortable working in fast-paced environments
- Superior problem-solving skills
- Willing to learn new skills and committed to lifelong learning and professional/personal development
- Collaborative team player
- High level of personal presentation
- Critical thinking and problem-solving
Timeline
Aged Care Support Worker
Itsowel
03.2023 - Current
STORE MANAGER
SUSANS / SUZANNE GRAE
11.2020 - 03.2023
STORE MANAGER
CROSSROADS
08.2015 - 10.2020
SERVICE SUPERVISOR
WOOLWORTHS FAIRY MEADOW
11.1999 - 02.2012
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