Alison Gillooly
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
NSW Trade Sales Representative
DuluxGroup Australia
08.2002 - Current
- Service, manage and develop the customer base in a defined territory - ensure excellent customer satisfaction - adhere to SH&E policies and procedures - achieve sales and profit targets for designated territory Budget - 4 million dollars - maintain existing sales and customer relations - identify and develop new sales by establishing business with new customers or new products - maximize customer coverage through effective use of visits and telephone calls - provide first point of contact on technical issues, opportunities and complaints - gather and report market intelligence - provide leadership and direction to fellow Trade Sales Representatives and In-Store reps - attending both product launches and trade fairs - attending paint schools (Dulux internal training)
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs.
- Exceeded sales targets through proactive outreach to potential clients and effective relationship-building techniques.
- Enhanced company reputation by delivering high-quality product presentations to prospective clients.
- Developed strong relationships with key industry partners, resulting in increased referrals and new business opportunities.
- Achieved success in closing deals by negotiating favourable terms for both parties involved.
- Maintained a comprehensive understanding of all product offerings, enabling effective communication of benefits and features to potential customers.
- Provided consistent follow-up with clients after initial contact, ensuring ongoing engagement and eventual conversion into sales leads.
- Managed multiple accounts simultaneously while maintaining excellent attention to detail and responsiveness in communication efforts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Consultant for both Trade & Retail
DuluxGroup Australia
08.1993 - 08.2002
- Processing both verbal and written orders- processing credit notes and delivery adjustments- outbound sales- dealing with difficult product complaints- providing product advice to retail stores, DIY's and tradespersons- providing painting advice to retail stores, DIY's and tradespersons- senior technical advisor for Retail Customer Service- providing before and after sales service to stockists- attending both product launches and trade fairs- attending paint schools (Dulux internal training)
Casual Paint Assistant - Paint Department Customer Service
Hardware House Bankstown
01.1993 - 08.1993
- Counter Service- Telephone Inquiries- Provide painting advice and answer technical inquiries, and provide product advice to DIY's
Painter & Decorator
01.1991 - 01.1993
- 1991 - Awarded a commendation for outstanding achievement for restoration work on historic/landmark buildings in the Sydney CBD
- Employed on following projects:- NSW Art Gallery- major Restoration of Government House, Sydney- restoration in Chief Secretary's Building- Darlington Public School- Bourke Street Public School- Ultimo Public School- Lands Department- Sydney TAFE- Royal Australian Showground- Various State Government Buildings
Apprenticeship
Department of Public Works NSW
01.1987 - 01.1991
- 1988 - Received a certificate in stage 2 of the apprenticeship for achieving 3d place.1990 - Merit award in architecture for restoration of Government House, Sydney.
Education
Statement of Attainment -
St John Ambulance Australia
01.2016
Responsible Service of Alcohol Certificate -
NSW Government Justice Liquor & Gaming NSW
01.2016
Responsible Conduct of Gambling Certificate -
NSW Government Justice Liquor & Gaming NSW
01.2016
Painting & Decorating Trade Certificate -
Granville College of TAFE
01.1989
School Certificate -
Pendle Hill High School
01.1986
Skills
- Sales strategy development
- Lead Conversion
- Account development
- Territory Management
- Product Knowledge
- Customer Assistance
- Reliable and Responsible
- Sales Records Management
- Product Demonstrations
- Attention to Detail
- Active Listening
Telephone
02 4571 1056 Home, 0414 528 015 Mobile
References
- John Rose, 0407 482 211, Retired - formerly DuluxGroup Australia NSW Trade Sales Manager
- Sandra Fellingham, 0405 099 203, Retired - formerly DuluxGroup Australia NSW Trade Sales Representative
- Greg Fleming JP, 02 9631 2637, Retired - formerly NSW Registrar Juvenile Justice Department
Timeline
NSW Trade Sales Representative
DuluxGroup Australia
08.2002 - Current
Customer Service Consultant for both Trade & Retail
DuluxGroup Australia
08.1993 - 08.2002
Casual Paint Assistant - Paint Department Customer Service
Hardware House Bankstown
01.1993 - 08.1993
Painter & Decorator
01.1991 - 01.1993
Apprenticeship
Department of Public Works NSW
01.1987 - 01.1991
Statement of Attainment -
St John Ambulance Australia
Responsible Service of Alcohol Certificate -
NSW Government Justice Liquor & Gaming NSW
Responsible Conduct of Gambling Certificate -
NSW Government Justice Liquor & Gaming NSW
Painting & Decorating Trade Certificate -
Granville College of TAFE
School Certificate -
Pendle Hill High School
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