Summary
Overview
Work History
Education
Skills
References
Additional Information
Work Availability
Quote
Timeline
Generic
Alison Glendenning

Alison Glendenning

Perth,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organised and motivated employee eager to apply time management and organisational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

12
12
years of professional experience

Work History

Mine Site Cleaner |Team Leader/Coordinator

Compass Group, ESS, Pindari
6063, WA
08.2021 - Current
  • Employed on a variety of FIFO rosters working both day and night shifts to undertake the following as and when required -
  • Housekeeping duties comprising cleaning and managing site facilities including crib rooms, personnel rooms, offices and executive offices to the highest standard
  • Manage a team of 3-4 Utility workers
  • Safely use commercial chemicals in all environments
  • Operate wet/dry vacuums, buffers and polishers to clean and maintain floor surfaces and carpeted areas
  • Confirm and report any building maintenance required
  • Ensure compliance of HACCP as well as all OHS policies and procedures on site
  • Guarantee appropriate PPE, equipment, chemicals and techniques are used to perform tasks safely and efficiently
  • Accurately record work order instructions, work plans, Take 5’s JSA’s (Job Safety Analysis), risk assessments and schedules information were adhered to
  • Refueling and cleaning LV
  • Driving the company LV and overseeing a run/team
  • Unloading truck supplies on truck day
  • Work well in a team environment and autonomously
  • Participate in emergency response and evacuation procedures
  • Consistently provide excellent employee, stakeholder and customer service
  • Established and maintained close working relationships with staff, clients and vendors.
  • Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Worked productively as lead or helping team member to drive customer satisfaction.

Post Placement Support Consultant

AtWork Australia
6063, WA
07.2019 - 08.2021
  • Assisting job seekers to gain and be retained in employment across six different sites North of the River including (but not limited to) -
  • After-hours work (not a 9-5 position) and managing my own Post Placement Schedule
  • Calls, emails and SMS to over 60 clients per day, whilst also replying to emails and taking calls
  • Psychology referrals
  • Approve purchase orders
  • Attending to clients when arriving at the site to hand in payslips/contracts
  • Ability to work from any of the six sites on my caseload
  • Attending manager’s meetings and offering input on how to set and manage the KPIs
  • Provide Business Managers feedback on how to better assist our job seekers
  • Reported concerns and recommendations from clients and employees to senior management.
  • Consulted with customers to gather and define requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Engagement Consultant

AtWork Australia – Mirrabooka Call Centre
07.2018 - 07.2019
  • Built new and maintained existing networks in the community to secure employment opportunities for clients, including (but not limited to) -
  • Develop and maintain employer and community networks
  • Provide advocacy and information about AtWork Australia’s services
  • Answering inbound calls from jobseekers and identifying which department to transfer to
  • Assisting jobseekers with enquires and resolving as the first point of contact
  • Restoring payment for jobseekers
  • Uploading job searches to ESS
  • All inbox enquires and uploads internally and externally
  • Editing jobseekers’ personal details
  • Extensive and detailed note-taking
  • Outbound calls for Post Placement Support
  • Monthly outbound calls to stream A jobseekers
  • Personally, answering over 50+ calls per day and actioning voicemails
  • Resolving work for the dole attendances
  • Transferring calls from potential employers
  • Emailing retention with PPS issues from jobseeker
  • Managing my own caseload (Mt Hawthorn site and Cannington) for PPS and outbound SPI calls
  • Average calls per day is approx
  • 600 overall in the CCT

Employment Consultant

APM
Innaloo, WA
04.2018 - 07.2018
  • Built new and maintained existing networks in the community to secure employment opportunities for clients, including (but not limited to) -
  • Managing my own caseload
  • Conducting appointments (face to face and over the phone)
  • Assisting job seekers into employment
  • Restoring payments for jobseekers
  • Creating WFD placements
  • Assisting placing jobseekers into courses to improve job prospects
  • Calling on potential employers
  • Extensive and detailed note-taking
  • Undertaking training and modules required
  • Uploading JSF to client files

Sales Executive

Sanyati Property Services, Pinnacles Business Centre
04.2017 - 11.2017
  • Manage Franchise Owners and oversee all contractor management including -
  • Taken over the role after the company take over and staff changes
  • Excelling in the initial weeks, and being the first time as ever being a sales representative
  • Calling on potential clients offering free quotes and inspecting the premises, collecting information, size up the premises and time required
  • Being as efficient as possible and calling on up to 5 clients per day and covering the whole metro area from Yanchep to Mandurah
  • Typing up new quotes entering all data and writing up new accounts, handing over to operations and keeping contact with clients
  • Follow up leads without being intrusive by phone and email
  • Meeting potential clients and making a first good impression that will secure a contract, being friendly and informative
  • Conducting walkthroughs of Government Tenders
  • Gathering company information and lodging Government Tenders for all cleaning contracts that become available via Tenderlink
  • Undertaking end of lease cleans when franchisees were unavailable
  • Liaise with Franchisee’s
  • Comprehensive Contractor Management

Receptionist

Sanyati Property Services
12.2013 - 01.2017
  • Manage day to day operations of the office including
  • Reception, accounts management, PA to the business owner and assisting the Franchise Operations team
  • Key achievements and responsibilities: Took the initiative to follow up on outstanding invoices, reducing franchisee chargebacks by 50% and strengthening the relationship
  • Assisting the business owner and resident Lawyer with correspondence, diary management, purchase orders, loans, and ad-hoc tasks as required, overseeing confidential information
  • First point of contact and face of the company
  • Maintaining office supplies
  • Organising tradesmen for the Business Centre
  • Management of policies, procedures and training documentation
  • Answer telephones, and direct calls efficiently or take accurate messages
  • Monthly invoicing on behalf of all franchisees including credits and daily banking in MYOB
  • Enter all tax invoices into MYOB
  • Work with Microsoft programs
  • Establishing and maintaining close relationships with key clients
  • Daily management of CRM
  • Debt collection
  • Assisting the sales team with contacting prospective clients and preparing detailed quotes

Administration Assistant

Brightwater Linen
01.2011 - 01.2013
  • Customer service
  • Answering and directing all incoming calls
  • Preparation of agendas and recording minutes for all meetings
  • Prepared end of month reports for head office
  • Liaising with over 100 staff members and members of management
  • Using company intranet
  • Management of company CRM
  • Filing and archiving of legal documents
  • Covered long service leave at Brightwater Catering, learning the role in a short period of time and excelling

Education

High School Diploma -

Balga Senior High School
Balga, WA

Skills

  • Team Player
  • Attention to Detail
  • Superior Work Ethic
  • Problem Solving
  • Loading and Unloading
  • Verbal Communication
  • Safety Awareness
  • Hand-Eye Coordination
  • Incident Reporting
  • Site conditions

References

Referees Shaun/Jacinta Alaina Davies Pindari WA AtWork Mirrabooka Site Supervisor Business Manager M | +61 427 898 758 M | +61 416 521 168

Additional Information

  • Other referee’s available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Mine Site Cleaner |Team Leader/Coordinator

Compass Group, ESS, Pindari
08.2021 - Current

Post Placement Support Consultant

AtWork Australia
07.2019 - 08.2021

Engagement Consultant

AtWork Australia – Mirrabooka Call Centre
07.2018 - 07.2019

Employment Consultant

APM
04.2018 - 07.2018

Sales Executive

Sanyati Property Services, Pinnacles Business Centre
04.2017 - 11.2017

Receptionist

Sanyati Property Services
12.2013 - 01.2017

Administration Assistant

Brightwater Linen
01.2011 - 01.2013

High School Diploma -

Balga Senior High School

Similar Profiles

CREATE PROFILE
Alison Glendenning