Summary
Overview
Work History
Education
Skills
Timeline
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Alison Green

Summary

Enthusiastic customer service professional with a proven ability to deliver engaging and valuable customer-centric service across various markets. Successfully completed multiple service delivery projects within designated timeframes, consistently maintaining a high standard of work and achieving organizational goals. Expertise spans customer service, reception, administration, and hospitality. Built a strong reputation in these industries, earning the respect of colleagues, clients, and peers.

Overview

22
22
years of professional experience

Work History

Personal Assistant

Aussie Spray Guns
01.2022 - 03.2025
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Contributed to a positive work environment through professional demeanour and strong interpersonal skills.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Reservations Manager

Waterfront Holiday Houses
01.2023 - 08.2023
  • Book short term luxury waterfront accommodation in Yarrawonga & Mulwala
  • Manage 3rd party platforms for Airbnb, Bookings.com & Stayz.
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.

Cellar Door Supervisor/Wine Club Coordinator

De Bortoli Wines
07.2022 - 01.2023
  • Day to day running as Cellar Door Supervisor and Wine Club coordinator.
  • Coordination of Wine Pack runs and club memberships. Wine stock inventory, promoting Cellar Club. Preparation of food and wine tasting on a daily basis.
  • Contributed to a positive work atmosphere among staff members through open communication and teamwork.
  • Upheld high levels of professionalism while on duty, serving as an ambassador for the venue''s brand image and reputation.

Executive/Personal Assistant

QPI Media
02.2021 - 01.2022
  • Managing business and Directors email inbox, responding to and filtering client enquiries and correctly prioritising requests.
  • Receive all incoming calls from prospective/current clients, suppliers, collaborators, sponsors and attending to enquiries in a timely manner.
  • Diary management, travel management and daily coordination of schedules for the executive team.
  • Co-ordinate and schedule online calls with current and potential clients/collaboration opportunities.

Sales Coordinator

Lardner Park
02.2018 - 09.2020
  • This role provided a front facing experience for Lardner Park customers through the engagement and satisfaction of the sales approach and liaison. The position was to drive the Lardner Park profile and brand and expand the business to new sales areas and clients by way of bookings, sponsorship, signage, and other sales related opportunities.
  • Develop a contact database for sales opportunities
  • Develop a sales pipeline of well researched sales opportunities and possible events to attract to Lardner Park
  • Sales of exhibitor space for events conducted by Lardner Park
  • Database maintenance and input for all Farm World event applications
  • Establishing and maintaining strong working relationships with exhibitors and clients
  • Assisting with event management duties as and where required
  • Working closely with the Marketing & Communications Manager for the development of materials for presentation to clients
  • Develop and maintain professional relationships with relevant industry and sector bodies
  • Oversee the Market Place activation at Farm World annually, including sourcing exhibitors, developing site layouts, client liaison, cooking demonstration schedules and post event surveys
  • General administration duties such as answering incoming phone calls, email communication, greeting and welcoming visitors, office presentation and team related activities

Barista/Café Assistant

Smiths Gully General Store and Post Office
01.2015 - 01.2018
  • Successfully performed barista duties, achieved customer recognition, and increased patronage
  • Efficiently prepared customer food requirements for breakfast, lunch, and evening meals
  • Cost effective management of food and supplies ordering on a weekly basis
  • Established client liaison procedures and recording of contact, ensuring outstanding customer service for clients
  • Effectively managed the daily requirements of the post office, mail sorting, post requirements of customers and end of day financial balance
  • Prepared catering requirements for a range of community events

Sales Executive

Jag Entertainment
01.2007 - 01.2017
  • Coordination and management of clients, key stakeholders, bookings, logistics, and customer service delivery for corporate entertainment and wedding events.
  • Successfully coordinated numerous corporate events in a timely and economical manner from initial enquiry to completion of event, achieving testimonials acknowledging my outstanding service delivery
  • Creation and coordination of innovative communications for a variety of events, resulting in increased attendance
  • Efficient management of financial contracts, encompassing management of quoting, deposit taking, and payment completion
  • Established client liaison procedures and recording of contact, ensuring outstanding customer service for clients
  • Successfully expanded networks and partnerships within the bridal industry, resulting in increased bookings

Barista/Café Assistant

Stix N Stones Café
01.2013 - 01.2015
  • Daily coordination and production of food preparation for breakfast and lunch customers
  • Barista duties and liaison with coffee suppliers
  • Café cleaning and presentation displays for specials and new products
  • Successfully established a regular client network – loyal customer base
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Sales Executive

Aitkin Hill Conference Centre
01.2003 - 01.2007
  • Coordination and event management – conferences, corporate planning events, weddings, product launches, and conventions. Sample of clients – KPMG, Cricket Australia, CSIRO, Tobin Brothers
  • Chosen as company representative for corporate box hosting for all major clients annually at the AFL Presidents Luncheon
  • Successfully achieved long term valuable relationships with key stake holders and executives
  • Client liaison for all event requirements – creation and coordination of communications including registration, communications, staging, catering, and advertising
  • Efficient management of financial contracts, encompassing management of quoting, deposit taking, and payment completion
  • Established ‘Client Centric' liaison procedures to ensure accurate and efficient fulfillment of all client event requirements – resulting in increased sales and annual renewals

Education

Certificate - Responsible Service of Alcohol

Certificate - Secretarial Studies

License - Full Victorian Vehicle

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Lowther Hall Anglican Grammar School

Skills

  • Communication Skills: strong verbal and written communication skills and an ability to communicate effectively and confidently with colleagues and clients at all levels of the organisation
  • Team Player: ability to work as part of a team and assist in training and implementing new service procedures
  • Key Stakeholder Management: development and ongoing building of valuable relationships
  • Organisation Skills: ability to prioritise effectively and consistently meet deadlines
  • Strong Work Ethic: dedicated and hardworking with a commitment to uphold company policy and procedures

Timeline

Reservations Manager

Waterfront Holiday Houses
01.2023 - 08.2023

Cellar Door Supervisor/Wine Club Coordinator

De Bortoli Wines
07.2022 - 01.2023

Personal Assistant

Aussie Spray Guns
01.2022 - 03.2025

Executive/Personal Assistant

QPI Media
02.2021 - 01.2022

Sales Coordinator

Lardner Park
02.2018 - 09.2020

Barista/Café Assistant

Smiths Gully General Store and Post Office
01.2015 - 01.2018

Barista/Café Assistant

Stix N Stones Café
01.2013 - 01.2015

Sales Executive

Jag Entertainment
01.2007 - 01.2017

Sales Executive

Aitkin Hill Conference Centre
01.2003 - 01.2007

Certificate - Responsible Service of Alcohol

Certificate - Secretarial Studies

License - Full Victorian Vehicle

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Lowther Hall Anglican Grammar School

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