Alison Harle
Wattle Grove,NSW
Summary
Seasoned Operations Manager and talented leader 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Uses independent decision-making skills and sound judgment to positively impact business success. Collaborative and encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact business success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Aged Care Assessment Team Leader, Therapy Team Leader
Sydney Local Health District
05.2020 - Current
- Operational and professional leadership of a cohesive high performing team of 25 Allied Health and Nursing professionals
- Evaluation of work practices, systems and procedures to ensure optimal customer service delivery
- Collation of customer satisfaction surveys and implementation of strategies to improve and enhance service delivery
- Applied customer feedback to develop process improvements and support long-term business needs.
- Decreased waste and promoted cost effectiveness while maintaining patient safety and quality of care
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Lead role in continuous quality improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Cross-trained existing employees to maximise team agility and performance
- Maximised performance by monitoring daily activities and mentoring team members
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Approved regular payroll submissions for employees
- Raised performance in areas of communication, staff engagement and operations by identifying and targeting areas in need of improvement
Community Occupational Therapy Manager
Sydney Local Health District
Sydney, NSW
05.2019 - 05.2020
- Operational and professional leadership of 20 Occupational Therapists within the community rehabilitation team
- 60% reduction in wait list achieved through reviewing triage processes and implementing alternative models of care
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of organisation mission and goals and mentored employees in reaching objectives aligned with core values
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching KPI's
- Molded team and embraced change to adapt within dynamic market
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Allied Health Manager
In Motion Group
Narellan, NSW
11.2018 - 04.2019
- Operational leadership and guidance of 16 allied health professionals including Occupational Therapy, Speech Pathology, Social Work and Psychology
- Assessment and management of NDIS participants in relation to assistive technology, home modifications and therapy needs
- Liaison with key stakeholders and building strong relationships to facilitate achievement of business objectives
- Identified opportunities for growth and marketing
- Conduct weekly case reviews and file audits to ensure provision of consistent and quality services
- Provide coaching and support to address skills gaps
- Action customer feedback/complaints in an empathetic and timely manner
- Administer staff induction program
- Address performance issues with staff
- Maintain staff engagement. motivation and commitment to achieving business goals
Senior Rehabilitation Consultant - Occupational Therapist
Rehab Life
10.2017 - 10.2018
- Performed assessments during treatment to determine progress according to goals.
- Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
- Customised standard plans to meet individual abilities and needs.
- Meticulously reviewed records and referrals to determine and implement best treatment methods
- Consulted with direct-care staff to implement best methods to achieve therapy goals
- Return to work planning
- Injury prevention and management
- Ergonomic Assessments
- ADL Assessments
- Worksite Assessments
- Liaise with key stakeholders and build strong relationships to facilitate achievement of business objectives
Department Head Occupational Therapy
St George Hospital
11.2007 - 10.2017
- Professional leadership, guidance and operational management 45 Occupational Therapy and support staff
- Manage the delivery of services, clinical redesign, human resources and financial analysis of $3 million budget
- Rostering and Health Roster entry and sign-off
- Efficient in the use of Oracle, Powerbudget, Power FTE, Salmat, Officemax, Cerner, eMR and iPM
- Coordination and management of recruitment and selection to Occupational Therapy, Technical Assistant and support staff positions
- Extensive experience in performance management and performance development procedures
- Maintains accreditation of clinical and non-clinical services through effective contribution and participation in audit surveys by National Safety and Quality Health Care Standards
- Provides support, assistance and advice to therapists and managers in other departments on issues relevant to Occupational Therapy
- Manages time and prioritises issues given the diverse range of issues encountered simultaneously and work demands flowing from a number of sources
- Participates in consultations with internal and external stakeholders often where there are competing needs/objectives
- Facilitates and promotes evidence-based practice
- Maintains professional knowledge and leadership skills by attending relevant conferences, courses, workshops and training
- Facilitates workplace change as indicated
- Provides clinical supervision and support to all clinical professionals, technical and support staff as indicated
- Manages incidents and complaints according to NSW Health policy and procedures
- Identified issues, analysed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Applied Science - Occupational Therapy
12.2001
Higher School Certificate -
12.1997
Skills
- People Management
- Key Performance Indicators (KPI)
- Effective Customer Service
- Staff Training
- Issue Resolution
- Verbal and Written Communication
- Orientation and Onboarding
- Analytical Thinking
- Teamwork and Collaboration
- Leading Team Meetings
- Performance Tracking and Evaluations
- Strategic Planning
- Conflict Resolution
- Continuous Improvement Strategies
- Coaching and Mentoring
- Business Planning
- Customer Relationship Management
- Cross-Functional Team Management
Accomplishments
- Supervised team of up to 45 multidisciplinary staff members
- Reduction in waiting times for assessments by 60%
- Achieved increased staff confidence and compliance with Ministry of Health KPI's by introducing an electronic communication board with real time updates
- Improved staff work satisfaction by 20% by encouraging collaboration, transparent communication, improved onboarding procedures and fostering mutual respect within the team
- Designed and launched sub acute rehabilitation project with resulted in a 150% increase in response times to customer referrals
- Designed and implemented training to effectively transition to telehealth Aged care assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Aged Care Assessment Team Leader, Therapy Team Leader - Sydney Local Health District
05.2020 - Current
Community Occupational Therapy Manager - Sydney Local Health District
05.2019 - 05.2020
Allied Health Manager - In Motion Group
11.2018 - 04.2019
Senior Rehabilitation Consultant - Occupational Therapist - Rehab Life
10.2017 - 10.2018
Department Head Occupational Therapy - St George Hospital
11.2007 - 10.2017
University of Western Sydney - Bachelor of Applied Science, Occupational Therapy
Liverpool Girls High School - Higher School Certificate,
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