Alison Helen Tesoriero
Thornlands,Australia
Summary
Customer-focused retail and administration professional with extensive experience in bridal and formalwear sales, reception, and medical administration. Known for delivering exceptional service in fast-paced, people-focused environments, with strong attention to detail, presentation and teamwork. Reliable, friendly and adaptable, with a proven ability to build rapport with diverse clients and colleagues.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Bridal and Menswear Consultant
Ferrari Formal Wear & Bridal (Formerly Known as Spurling Bridal and Brides By the Bay)
2007 - 01.2023
- Provided personalised service to brides, grooms and formal clients, guiding them through selection of bridal gowns, suits and accessories for weddings and special events.
- Achieved sales targets through strong product knowledge, upselling and building long-term customer relationships.
- Conducted fittings, handled delicate garments, managed display and store presentation to company standards.
- Responded to in-store, telephone and online enquiries, appointment bookings, resolving issues promptly and professionally.
- Performed opening and closing procedures, including ordering stock, preparing reports and completing daily banking.
- Creating and receiving purchase orders.
- Experience working in Myer menswear for two years where Ferrari Formalwear had a concession.
Receptionist
Australian College of Tourism & Hospitality
03.2004 - 09.2004
- Met and greeted students and visitors, answered a busy phone line and provided information in a professional manner.
- Collated sales statistics and assisted with Open Days and marketing events.
- Managed petty cash, organised couriers, took minutes and completed general office duties.
Medical Receptionist
Liverpool Medical Centre
02.2002 - 02.2004
- Welcomed patients, managed appointments for GPs and specialists and handled high-volume phone enquiries.
- Performed billing, banking, filing and general office tasks to support efficient practice operations.
- Assisted doctors with minor procedures and ensured consultation rooms were prepared and tidy.
- Completed opening and closing of the surgery.
Sales Assistant
David Jones
03.2001 - 05.2002
- Delivered high-quality customer service in fashion retail, following company service standards and sales guidelines.
- Assisted with merchandising, stock presentation, phone enquiries and cash/EFTPOS transactions.
- Awarded the prestigious David Jones 5-Star Club Badge for outstanding customer service.
Receptionist / Ride Operator (Casual)
Luna Park
05.2000 - 01.2001
- Operated a busy switchboard, directing calls and assisting guests with enquiries.
- Greeted VIP guests and the general public, ensuring a welcoming and safe environment.
- Operated children’s rides in accordance with safety procedures and supervised riders to ensure their wellbeing.
Sales Assistant (Part-time)
Buffalo Jeans Canada
08.1999 - 01.2000
- Provided customer service in a retail fashion environment, assisting customers with product selection and fitting.
- Performed merchandising, cash handling and operation of credit machines.
Bridal Sales Consultant
Calabro Bridal & Formalwear
2005 - 2007
- Developed personalized bridal consultations, enhancing customer experience and satisfaction.
- Cultivated strong relationships with clients, resulting in increased referrals and repeat business.
- Guided clients through selection of wedding attire, ensuring alignment with their vision and preferences.
- Coordinated fitting appointments and alterations with external vendors to ensure timely delivery of garments.
- Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business and referrals.
- Achieved a higher level of customer satisfaction by consistently following up with clients to ensure all their needs were met after the purchase.
Education
Certificate III - Business (Office Administration)
TAFE NSW
12.2001
Bachelor of Nursing - 1.5 Years Completed
University of Western Sydney
11-2000
University 1 - First Year Studies
University of Manitoba
06.1999
Grade 12 Diploma - undefined
St Mary’s Academy
Winnipeg, Manitoba, Canada06.1998
Skills
- Excellent customer service and client relationship skills
- Strong interpersonal and communication abilities
- Team-oriented with sound time management and organisational skills
- Proficient in Microsoft Office, particularly Word and Excel
- Cash handling, EFTPOS and banking experience
- Reception and switchboard operations
- Merchandising, stock handling and store presentation
Certification
First Aid & CPR Certificate - Business Wise First Aid Training
Completed 6th December 2025
Timeline
Receptionist
Australian College of Tourism & Hospitality
03.2004 - 09.2004
Medical Receptionist
Liverpool Medical Centre
02.2002 - 02.2004
Sales Assistant
David Jones
03.2001 - 05.2002
Receptionist / Ride Operator (Casual)
Luna Park
05.2000 - 01.2001
Sales Assistant (Part-time)
Buffalo Jeans Canada
08.1999 - 01.2000
Grade 12 Diploma - undefined
St Mary’s Academy
Certificate III - Business (Office Administration)
TAFE NSW
Bachelor of Nursing - 1.5 Years Completed
University of Western Sydney
University 1 - First Year Studies
University of Manitoba
Bridal and Menswear Consultant
Ferrari Formal Wear & Bridal (Formerly Known as Spurling Bridal and Brides By the Bay)
2007 - 01.2023
Bridal Sales Consultant
Calabro Bridal & Formalwear
2005 - 2007
Interests
Meeting people, Travelling, Sports