Alison Jakovich
Innaloo,WA
Summary
Experienced office support specialist with a strong track record in optimizing administrative processes and enhancing workflow efficiency. Proven ability to quickly adapt to new software, resulting in improved data management and operational processes. Successfully implemented document organization strategies, leading to streamlined internal communication and smoother daily operations.
Overview
26
26
years of professional experience
Work History
Administration Officer
Humanacy
01.2017 - Current
- Create and develop innovation wellness programs for physical and mental needs of Children, to foster Creativity and well-being activities various of crafting activities.
- Hand Deliver craft activities to school around Perth.
Delivery Driver
CTI Logistics
11.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customers.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Customer Service
Our Ruby Girl
11.2020 - 03.2022
- I have the ability to make coffees for the cafe,clear clear tables and ability to use cafe software and good customer Service skills.
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Processed customer orders and accurately handled payment transactions
- Developed and managed relationships with customers to increase customer loyalty
- Utilized POS system to handle customer cash and credit card transactions
Information Officer
Worksafe
03.2000 - 03.2012
- Opening and Sorting incoming mail
- Registration of incoming correspondence, mail
- And applications
- File management- creation and tracking files
- Timely response to enquiries received
- Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
- Provided timely, accurate, and relevant information to support executive decision-making processes.
- Streamlined record-keeping procedures, enhancing overall efficiency in document management tasks.
Education
Certificate of Achievement -
CTI Logistics
Online05.2024
Barista Advanced Proficiency -
Yahava Koffeeworks
Swan Valley WA09.2023
Fast Track Barista Course -
Barista School
Perth04.2021
Business Certificate III - Information Technology
Alfie
Subiaco, WA2020
Skills
- File management and documentation
- Customer service expertise
- Workflow planning and optimization
- Relationship management
- Attention to detail
- Recordkeeping and information management
- Business administration skills
- Continuous improvement strategies
- Team collaboration
- Data entry proficiency
- Computer literacy
- Time management techniques
- Customer relationship management
- Problem-solving abilities
- Proactive communication skills
- Conflict resolution strategies
- Decision-making capabilities
- Confidentiality assurance
- Task prioritization skills
- Adaptability and flexibility
- Active listening skills
Additional Information
Reference:
Sharon Gilchrist-Trade Assistant
Warrikal
0417 096 745
Chris Dixion
Senior System Administration
Department of Transport
0438 939 459
chris.dixion@transport.wa.gov.au
Antonella Anastasio
Cook/Owner
The Little Farm- Margaret River
0405 389 003
Timeline
Delivery Driver
CTI Logistics
11.2023 - 07.2024
Customer Service
Our Ruby Girl
11.2020 - 03.2022
Administration Officer
Humanacy
01.2017 - Current
Information Officer
Worksafe
03.2000 - 03.2012
Certificate of Achievement -
CTI Logistics
Barista Advanced Proficiency -
Yahava Koffeeworks
Fast Track Barista Course -
Barista School
Business Certificate III - Information Technology
Alfie