Alison Kelly

In my current role as a Technical Assistant, I have dual responsibilities as a pathology collector and the primary receptionist. This involves managing a variety of administrative tasks critical to the smooth daily functioning of the lab, including:

● Phone and Email Communication:

I efficiently handle incoming calls and emails, ensuring prompt responses to inquiries from patients and healthcare professionals. This requires not only strong verbal and written communication skills but also the ability to triage concerns and prioritise urgent matters.

● Documentation and Record Keeping:

I am responsible for maintaining accurate records, including patient information and laboratory results. This attention to detail is essential for ensuring compliance with health regulations and facilitating effective patient care.

● Data Entry and Appointment Booking:

I manage the scheduling of patient appointments and perform data entry duties that require a high degree of accuracy. This process along with my sound computer literacy helps ensure that our lab operates efficiently and that patients receive timely care.

● Liaison with Other Departments:

I frequently work alongside various hospital
departments, fostering a spirit of teamwork that enhances patient service and operational efficiency. This collaboration has taught me the importance of building strong professional relationships to achieve common goals.

Brief overview of the tasks undertaken as the personal assistant to the head chef and owner of the company.

*. Prepare all staff rosters

*. Assist in organising all large functions by liaising with venues and outside contractors

*. Supervision of all wait staff as 'Head of Floor' at functions

* Packing and double checking all equipment for offsite catering and functions

*. Frequent updating of menus

* waitressing/kitchen hand when required