Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alison Kennedy

Murray Bridge,SA

Summary

Dynamic professional with a proven track record at Fizzy Frog Bath Bombs, enhancing workflow efficiency and vendor relations. Expert in business administration and clear communication, I excel in transforming challenges into achievements. Skilled in Microsoft Office and customer engagement, my approach boosts productivity and fosters positive outcomes.

Overview

23
23
years of professional experience

Work History

Manager

Fizzy Frog Bath Bombs
Murray Bridge, South Australia
03.2022 - Current
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with regulatory requirements and industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained accurate records of all materials used in the production of markings and labels.
  • Checked inventory levels to ensure adequate stock was available for customer orders.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Monitored office services mailbox for business support needs and requests.
  • Greeted visitors warmly upon arrival at office reception area.

Personal Support Worker

Hendercare
Adelaide, South Australia
03.2017 - 03.2021
  • Administered medications according to physician's orders and monitored responses to treatment regimens.
  • Improved resident and staff engagement through group activities.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Helped clients get in and out of beds and wheelchairs.
  • Assessed physical condition of patients and identified health problems requiring further medical intervention.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Transported clients to medical appointments or other destinations as needed.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Followed safe lifting and transferring techniques to transport residents.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Laundered clothing and bedding to prevent infection.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Transported patients to medical, dental and personal care appointments.
  • Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
  • Maintained detailed records of services performed on clients.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Assisted clients with maintaining good personal hygiene.
  • Performed light housekeeping duties such as laundry services for residents.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Supported bathing, dressing and personal care needs.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Followed care plan and directions to administer medications.
  • Prepared meals according to dietary needs of individuals served.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

Console Operator

Glendambo Roadhouse
Glendambo, South Australia
03.2004 - 09.2004
  • Used POS system to ring up customers and open and close tabs.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
  • Monitored CCTV cameras for any suspicious activity within the premises.
  • Processed payments using cash registers or point-of-sale systems according to company procedures.
  • Operated cash registers efficiently while maintaining proper security measures at all times.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Resolved customer complaints in a timely manner following company policies and procedures.
  • Complied with health regulations when handling food items such as hamburgers, fries and hot dogs.
  • Assisted customers as needed, providing excellent service and support.
  • Disinfected bathrooms and resupplied with proper paper products.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Office Assistant Trainee

Yorketown Area School
Yorketown, South Australia
01.2002 - 12.2002
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Answered incoming calls, taking messages and routing them as necessary.
  • Greeted visitors in a professional manner and directed them to the appropriate personnel.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Scheduled appointments for customers and clients according to their preferences.
  • Typed, formatted and edited correspondence and other documents.
  • Maintained an organized filing system for easy retrieval of documents when needed.
  • Provided administrative support such as data entry, word processing, photocopying, faxing.
  • Assisted with the filing of documents and other paperwork.
  • Prepared reports and presentations using Microsoft Office Suite software applications.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Completed and mailed contracts, invoices or checks.
  • Monitored office supplies inventory and placed orders when necessary.
  • Organized and distributed mail to relevant staff members.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained confidentiality of sensitive information and documents.
  • Took minutes during meetings then distributed them afterwards via email or hard copy.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Answered and directed phone calls to appropriate staff members.
  • Delivered messages and ran errands.

Education

Certificate III - Health Services Assistance

TAFE SA
SA
08-2016

Certificate IV - Disability

Madec
Murray Bridge
07-2016

Certificate II - Holiday Parks And Resorts

TAFE SA
SA
05-2014

Certificate II - Retail

TafeSA
Adelaide, SA
01-2013

Certificate III - Business (Office Administration)

TAFE SA
SA
05-2003

Certificate II - Business (Office Administration

TAFE SA
SA
12-2002

Skills

  • Marketing
  • Clear communication
  • Schedule preparation
  • Business administration
  • Financial management
  • Customer service
  • Time management
  • Verbal and written communication
  • Brand management
  • Budget control
  • File organization
  • Confidentiality handling
  • Payroll and accounts payable and receivable
  • Business correspondence
  • Customer engagement
  • Microsoft office
  • Document preparation
  • Scanning and copying
  • Word processing
  • Telephone reception

References

References available upon request.

Timeline

Manager

Fizzy Frog Bath Bombs
03.2022 - Current

Personal Support Worker

Hendercare
03.2017 - 03.2021

Console Operator

Glendambo Roadhouse
03.2004 - 09.2004

Office Assistant Trainee

Yorketown Area School
01.2002 - 12.2002

Certificate III - Health Services Assistance

TAFE SA

Certificate IV - Disability

Madec

Certificate II - Holiday Parks And Resorts

TAFE SA

Certificate II - Retail

TafeSA

Certificate III - Business (Office Administration)

TAFE SA

Certificate II - Business (Office Administration

TAFE SA

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Alison Kennedy