Summary
Overview
Work History
Education
Skills
Certification
Hand Hygiene, Infection Control, PPE, Cold Chain Management, Triage, Biohazard spill and CPR
References
Timeline
Generic

Alison Lauritzen

Culcairn,NSW

Summary

Bubbly Front Desk Receptionist skilled at facilitating patient/ clients appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented Medical Receptionist / Administration with Combined 5 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Reliable administration office professional offers years of experience working in busy settings with high client volumes. Well-organized Administration/ Reception with demonstrated knowledge, Resourceful with smooth office operations and client flows. Detail-oriented approach to organizing files, scheduling appointments and assisting. Organized individual brings background in administration office settings handling broad range or needs. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and MYOB, Quickbooks, MediRecords, Microsoft office. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Hardworking and reliable Receptionist with strong ability forward thinking, quick learning. Highly organized, proactive and punctual with team-oriented mentality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Holbrook Vet Centre
Holbrook, NSW
12.2022 - Current
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Dispensed medication as directed by veterinarian or veterinary technician supervisor.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.

Medical Receptionist

VeCare Health Holbrook
Holbrook, NSW
06.2022 - 12.2022
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Administrative Assistant /Bookkeeper

Holbrook Engineering
Holbrook
04.2018 - 01.2021
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Obtained and processed payments from clients for products and services.
  • Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
  • Processed payments per month with total turnover averaging thousands in revenue.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Coded invoices and other records to maintain organized and accurate records.
  • Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
  • Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Developed tracking reports to keep management informed of due and past due vendor invoices.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Education

High School Certificate

Billabong High School
Culcairn
12.2002

Skills

  • Front Desk Operations
  • Referral Verification
  • HIPAA Guidelines
  • Customer Service
  • Preparing Treatment Rooms
  • Detail-Oriented
  • Taking Client Histories
  • Equipment Troubleshooting and Maintenance
  • Appointment Scheduling
  • Medical Recordkeeping
  • Data Entry Software
  • Cleaning and Sterilizing
  • Critical Thinking
  • Time Management
  • Supply Ordering
  • CPR Certified
  • Organization and Time Management
  • Advising Patents
  • Invoice Preparation
  • Administrative Support
  • Problem-Solving
  • Verbal and Written Communication
  • Technologically Savvy
  • Telephone Etiquette
  • Records Maintenance
  • Proficient in Microsoft Office, MYOB, Quickbooks, MediRecords, RX Works
  • Patient Callbacks
  • Regulatory Documentation
  • Data Entry
  • Data Management
  • Payment Scheduling and Collection
  • Claim Forms
  • Computer Proficiency
  • Flexible Schedule
  • Pharmacy Correspondence
  • Cash Handling
  • Current Medical Assistant Certification
  • Collaboration and Teamwork
  • Patient Referral
  • Patient Database Maintenance
  • Adaptable and Flexible
  • Relationship Building
  • Documentation Review
  • Patient Billing
  • Medical Records Verification
  • CPT Coding
  • Patient Health Information Access Limited
  • Medical Coding
  • Order Purchasing
  • Maintaining Financial Records
  • Calendar and Appointment Management
  • Inventory Management
  • Patient Eligibility Requirements
  • Database Administration
  • Invoice Processing

Certification

  • Medical Administration Training - 2010
  • Medical Terminology

Hand Hygiene, Infection Control, PPE, Cold Chain Management, Triage, Biohazard spill and CPR

Recently completed certificates in all these areas.

References

  • Cam Mackie 0448 440 741

Director / Owner Holbrook Engineering, Argyle Engineering

I have worked with Cam on and off for over 17 years.

Administration, Reception

Cook

Tourism top end of WA

Timeline

Receptionist

Holbrook Vet Centre
12.2022 - Current

Medical Receptionist

VeCare Health Holbrook
06.2022 - 12.2022

Administrative Assistant /Bookkeeper

Holbrook Engineering
04.2018 - 01.2021

High School Certificate

Billabong High School

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Alison Lauritzen