Alison Lloyd

• Working one on one with clients and there representatives to coordinate the best service schedule for their needs.
• Monitor budgets and expenditures to ensure adequate care and service are offered whilst remaining within the individuals HCP funding budget.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Structured a careplan to best suit clients needs
• Communicated with Clients practicing Active listening and and personal centered care
• Reviewed Clients for change in needs to improve care schedule to better suit theirs needs.
• coordinated daily in home care schedules for more than 20 individuals. And a team of care workers.
• Answered phone calls and responded to questions from clients and family's regarding concerns and issues.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with Allied Health and relevant agencies eg Services NSW and My Aged Care to improve overall care for the Client.
• Created and maintained documents and records, maintaining accuracy while managing sensitive data.
• Managed Home care package with the allocated funds available to the client.
• Collaborated with Senior Management to develop outcomes and resolutions.
• End of Month Budgets, invoicing and reconciliation with Services NSW
• Worked closely with other Care Managers to maintain a consistent level of care.
• Follow Organizations policies and procedures to standardize delivery of care.
• Responded to emergency situations with speed, and a level-headed approach.
• Assess clients conditions, monitored behaviors and updated case notes and follow up on concerns.
• Advocated for clients needs with My Aged Care ACAT team.
• Liaise and collaborate with Care Staff, Carers and Allied Health professionals.
• Conflict resolutions
• Scheduling

• Intergraded and structure new Rostering and payroll system
• Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Welcomed employees and guests, addressing needs with accurate information and support.
• Managed administrative processes and prepared key reports and documentation.
• Managed and distributed incoming and outgoing information to staff.
• Strategized new clients schedules to fit within care staffs availability.
• Problem solve with concerned or disgruntled clients or families.
• Last minute changes to schedule problem solving
• Take phone payments via Square.
• Document changes or cancellations
• Inform clients and or care staff of changes or cancellations.
• Coordinated travel arrangements for local and long distinct client appointment
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Utilized active listening skills to quickly resolve problems and escalated larger issues relevant Managers.
• Prepared report for payroll
• Checked in on care staffs well being.

• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Assisted with meal planning to meet nutritional plans.
• Escort clients to shop for groceries, attend doctor appointments and run errands.
• Monitored clients for changes in behavior ir health issues documenting variances and concerning responses.
• Laundered clothing and bedding to prevent infection.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Reported concerns to supervisor and family to promote optimal care.
• Followed and reported change of needs to be client care plans.
• Built strong and trusting rapport with clients and loved ones.
• Monitored health and well-being of clients and reported significant health changes.
• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
• Recorded client status progress and challenges in handover book.
• Encouraged independence within safe boundaries while promoting choice and dignity at all times.
• Adhered strictly to policies and procedures relating to confidentiality, safeguarding and data protection.
• Supported bathing, dressing and personal care needs.

During the earlier years I had many years in Retail , Newsagents traineeship, Office Junior role , Supermarket Deli , Payless Shoes, The Body shop, House cleaning and Care giving for local families with young children. I also possess personal experience caring for with TBI and Mental illness sufferers , caring and managing 4 children and managing a Premier League female football side. All these Life experiences have taught me to respect everyone's Diversity, differences and dignity,