Alison Makila
Banora Point,NSW
Summary
Experience delivering customer service and administrative excellence, including clerical support. Excels in calendar management, scheduling, data entry and database administration. Mature, Eager and willing to learn
Overview
18
18
years of professional experience
Work History
Administration/ Retail Sales
SWIFT CARPET COURT TWEED HEADS NSW
02.2022 - Current
- Reception duties, including answering all calls and emails
- Business administration, including use of xero software to create contacts, issue quotes and invoices
- Diary management for business owner - booking and confirming in home sales appointments
- Maintaining a clean presentable showroom and office space
- Managing store samples register
- Placing and managing incoming orders for all jobs
- Staff coordination for installers (6 installers)
- Processing accounts – Eftpos and over phone
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Banking and stationary orders
Merchandiser / Sales Representative
Clemenger Group Marketing Retail
11.2021 - 03.2022
- Communicate with supermarket, retail, and department stores
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Install in store displays / point of sale / planograms / presentations
- Negotiate space in store, ensure stock orders, store presentation
Salon Manager
Happydogz Pet Grooming Salon
01.2008 - 10.2021
- Diary management for over 300 clients
- Answering calls & text messages
- Checking in and checking out all animals for appointments
- Social media marketing
- Ordered supplies for forecasted grooming demands.
- Aligned grooming services with brand promise for quality and customer care.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Recruited and trained staff to offer grooming services for diverse animals.
- Managed and maintained health, welfare and proper care of animals.
- Evaluated employee performance through close observation and performance rubrics
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes
Receptionist
Gordan Vet Hospital
01.2007 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records for 8 vets
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Stock replenishment and monitoring
- Resolved customer problems and complaints.
- Corresponded with clients through email and telephone, calls
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Floor Supervisor /Leasing
Waterfront Executive Offices
01.2006 - 01.2008
- Booking long term, short-term offices & boardroom
- Meeting and greeting clients
- Administration Duties
- Build, maintain and strengthen relationships
- Answering calls for Waterfront office and as virtual office (several companies)
- Oversee daily operations
- Reporting to Head Office
- Board room management
- Ordering in house catering
- Stationary and supplies for number of in house business
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated work of two floor employees to improve performance.
- Held team meetings to gain feedback, provide updates and set policies.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Monitored sales floor and provided customer service to foster retention and loyalty.
Education
Year 11 High School Certificate -
St Patrick’s Marist College
Dundas, NSWAdvanced Diploma - Business Management
Metropolitan Business College
Sydney, NSWAdvanced Certificate & Registration - Real Estate
TAFE NSW
Sydney, NSWReal Estate Certificate of Registration -
Think Real Estate
Sydney2018
Skills
- Verbal and Written Communication
- Appointment Confirmation
- Calendar Management
- Xero Accounting Software
- Microsoft Word, Outlook,Chrome
- Time Management
- Business Awards Finalist
- Experience in sales
Timeline
Administration/ Retail Sales
SWIFT CARPET COURT TWEED HEADS NSW
02.2022 - Current
Merchandiser / Sales Representative
Clemenger Group Marketing Retail
11.2021 - 03.2022
Salon Manager
Happydogz Pet Grooming Salon
01.2008 - 10.2021
Receptionist
Gordan Vet Hospital
01.2007 - 01.2008
Floor Supervisor /Leasing
Waterfront Executive Offices
01.2006 - 01.2008
Year 11 High School Certificate -
St Patrick’s Marist College
Advanced Diploma - Business Management
Metropolitan Business College
Advanced Certificate & Registration - Real Estate
TAFE NSW
Real Estate Certificate of Registration -
Think Real Estate
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