Alison Martin
Summary
I am a highly motivated Change professional, passionate about implementing change and embedment and developing others skills in Change. My strengths include end to end change management delivery, leading and building teams, relationship building and stakeholder engagement to deliver successful outcomes. A dedicated team player who can also work extremely well autonomously and finds building new teams and coaching change very rewarding.
Overview
24
24
years of professional experience
Work History
Change Lead
CCR Hardship Program, Consumer Transformation Delivery
- Responsible for leading the Change team and delivering end to end change (mix of waterfall and agile) for the Comprehensive Credit Reporting changes that occurred from the 1/07/22
- Including customer conversation changes and business process changes mainly for teams supporting customers entering hardship agreements e.g
- Customer Assist, Privacy Corrections and Customer Solutions.
Change Lead
Cash & Transactional Banking Transformation Delivery Team, Consumer Transformation Delivery
- Responsible for leading the change team, delivery of multiple change initiatives within my portfolio to ensure sustainable outcomes that are aligned to business priorities
- I was responsible for developing change management strategies, training and communication plans and monitoring user adoption for initiatives within the portfolio
- I ensured a consistent and appropriate use of the WBC Change Management Framework
- I managed and drove stakeholder communications and engagement across multiple projects to ensure stakeholders remain engaged and committed throughout the change; promoted the discipline of Change Delivery to key stakeholders
- Ensured all members of the team had a relevant development plan and ongoing coaching support.
Senior Change Manager
Product Simplification and Pricing, Consumer Transformation Delivery
- Banking Code of Practice (BCOP) – Fee Stream Project
- I leveraged my business knowledge to complete a one-of-a-kind comprehensive consumer fee analysis across all brands to assist with Westpac group compliance assessment of the BCOP obligation for transaction service fee notification
- Managed stakeholder relationships including definition of roles and responsibilities that they relate to the change ensure all stakeholders remaining gauging committed throughout the project
- Managed a small Change Team and assisted them with their Change coaching needs.
Senior Change Manager
Product Experience, Omni Channel Transformation Team
- Responsible for developing change management strategies, assessing business impacts, training and communication plans and monitoring user adoption for agile projects
- Leveraged my business knowledge to complete a one of a kind comprehensive consumer fee analysis across all brands to assist with Westpac group compliance assessment of the BCOP obligation for transaction service fee notification
- Managed stakeholder relationships including definition of roles and responsibilities that they relate to the change ensure all stakeholders remaining gauging committed throughout the project
- Managed a small Change Team and assisted them with their Change coaching needs.
Change Manager
Mobile Bank Change Team, Westpac Next
- Manage change across a portfolio to minimize business disruption and maximize business benefit for digital changes where people risks around proficiency, adoption or utilization are present
- Responsible for writing and developing change management strategies, training and communication plans and post implementation reviews for agile and waterfall projects
- Ensured there was a robust risk and issue management framework
- Plan and execute specialist Change Management advice and coaching to other project teams
- Build and maintain strong and credible relationships with business segments and project leads and lead workshops with stakeholders.
Change Analyst
Product and Retail Portfolio – Change Delivery and Integration, WBC
- Worked on various aspects of change including: Managed various stakeholder relationships
- Created a detailed impact analysis
- Developed and implemented communications
- Designed, executed and tracked change success measures
- Designed and created training materials
- Achievement: Designed and created a Branch Manager SharePoint site that contained a twelve-week change activity plan with report tracking capabilities for the FreshStart Project to track progress.
Change Lead
Channel Experience Transformation, Consumer Transformation Delivery
- Current
- Supported the change delivery of multi branding of Coin Deposit Machines within the retail distribution whilst mentoring a Change Analyst in her development.
Change Manager
Bank Distribution Portfolio – Change Delivery and Integration, WBC
10.2014 - Current
- Develop change approaches and strategies designed to enable employees to transition to new ways of working
- Design and execute change interventions that develop employee capability to embed and sustain new ways of working and achieving.
Senior Change Manager
Product Experience – Omni Channel Transformation Team
- 01.2019
- Managed the Product Experience Change Portfolio to minimize business disruption and maximize business benefits
- Responsible for developing change management strategies, assessing business impacts, training and communication plans and monitoring user adoption for agile projects
- Identification, design and implementation of process improvements to internal change practices i.e
- Standardizing change documentation to cater to an Agile environment.
Manager, Partnership Delivery – Property & ATM Team, Multi-brand & Business Optimisation Unit, AFS
Westpac Banking Corporation
10.2011 - 08.2013
Process Improvement Manager, Business Improvement Team, Operational Business Efficiency Unit
Westpac Banking Corporation
02.2011 - 09.2011
Process Improvement Manager, Process Improvement Team, International Operations (IO), WIB
Westpac Banking Corporation
12.2009 - 01.2011
Business Performance Manager, Payment Services and Operations (PS&O), International Operations, WIB
Westpac Banking Corporation
10.2008 - 07.2009
Process Improvement Team, International Operations, WIB
Westpac Banking Corporation
04.2008 - 10.2008
Integrated Project Solutions Team, Shared Services
Westpac Banking Corporation
03.2007 - 04.2008
Team Leader, Commercial Bills Team, Loan Originations
Westpac Banking Corporation
11.2006 - 02.2007
Team Leader for Document Imaging and Retrieval Team and Commercial Bills Team, Loan Originations
Westpac Banking Corporation
02.2004 - 10.2006
Coach Coordinator, Loan Originations
Westpac Banking Corporation
01.2003 - 01.2004
Team Member, Branch Enquire Line, TULO
Westpac Banking Corporation
10.2000 - 12.2002
Education
Managing Benefits -
APMG International
09.2017
Change Management Foundation -
APMG International
08.2017
Change Management Practitioner -
APMG International
05.2017
Design Thinking of Innovation -
University of Virginia on Coursera
11.2016
Understanding Change at Westpac -
Westpac Group
03.2013
Introducing Change at Westpac -
Westpac Group
01.2013
Selling with Integrity -
Authentic Education
12.2011
Excel 07 Intermediate Excel Course -
TP3
05.2011
Westpac Lean Certification Course -
Westpac
11.2010
Managing Change within teams and Organizations -
University of Sydney
10.2006
Certificate IV TASS04 in Training and Assessment -
Australian Learning Institute
04.2006
Managing Your Time -
Westpac Group
04.2006
Influencing People -
Westpac Group
04.2003
Managing Poor Performance -
Westpac Group
03.2003
Coaching for Excellence -
Westpac Group
09.2002
Skills
- Organizational Development
- Relationship Management
- Influencing skills
- Business process reengineering
- Change Management Methodologies
- Training and coaching
- Technical acumen
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Reliability
References
Please contact me for further information.
Timeline
Change Manager
Bank Distribution Portfolio – Change Delivery and Integration, WBC
10.2014 - Current
Manager, Partnership Delivery – Property & ATM Team, Multi-brand & Business Optimisation Unit, AFS
Westpac Banking Corporation
10.2011 - 08.2013
Process Improvement Manager, Business Improvement Team, Operational Business Efficiency Unit
Westpac Banking Corporation
02.2011 - 09.2011
Process Improvement Manager, Process Improvement Team, International Operations (IO), WIB
Westpac Banking Corporation
12.2009 - 01.2011
Business Performance Manager, Payment Services and Operations (PS&O), International Operations, WIB
Westpac Banking Corporation
10.2008 - 07.2009
Process Improvement Team, International Operations, WIB
Westpac Banking Corporation
04.2008 - 10.2008
Integrated Project Solutions Team, Shared Services
Westpac Banking Corporation
03.2007 - 04.2008
Team Leader, Commercial Bills Team, Loan Originations
Westpac Banking Corporation
11.2006 - 02.2007
Team Leader for Document Imaging and Retrieval Team and Commercial Bills Team, Loan Originations
Westpac Banking Corporation
02.2004 - 10.2006
Coach Coordinator, Loan Originations
Westpac Banking Corporation
01.2003 - 01.2004
Team Member, Branch Enquire Line, TULO
Westpac Banking Corporation
10.2000 - 12.2002
Change Lead
CCR Hardship Program, Consumer Transformation Delivery
Change Lead
Cash & Transactional Banking Transformation Delivery Team, Consumer Transformation Delivery
Senior Change Manager
Product Simplification and Pricing, Consumer Transformation Delivery
Senior Change Manager
Product Experience, Omni Channel Transformation Team
Change Manager
Mobile Bank Change Team, Westpac Next
Change Analyst
Product and Retail Portfolio – Change Delivery and Integration, WBC
Change Lead
Channel Experience Transformation, Consumer Transformation Delivery
- Current
Senior Change Manager
Product Experience – Omni Channel Transformation Team
- 01.2019
Managing Benefits -
APMG International
Change Management Foundation -
APMG International
Change Management Practitioner -
APMG International
Design Thinking of Innovation -
University of Virginia on Coursera
Understanding Change at Westpac -
Westpac Group
Introducing Change at Westpac -
Westpac Group
Selling with Integrity -
Authentic Education
Excel 07 Intermediate Excel Course -
TP3
Westpac Lean Certification Course -
Westpac
Managing Change within teams and Organizations -
University of Sydney
Certificate IV TASS04 in Training and Assessment -
Australian Learning Institute
Managing Your Time -
Westpac Group
Influencing People -
Westpac Group
Managing Poor Performance -
Westpac Group
Coaching for Excellence -
Westpac Group
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