Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Alison Mccarthy

Alison Mccarthy

Clarkson,WA

Summary

Dedicated Customer Service and Administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Office Supervisor

Big 4 Caravan Park
01.2020 - 11.2021
  • Established workflow processes, and implemented modifications to improve overall performance of personnel
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Coached employees through day-to-day work and complex problems
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
  • Dispersed petty cash to employees and collected and managed receipts
  • Standardized office structures and processes to promote collaboration and increased performance
  • Organized documents for company communication, travel vouchers and payment services
  • Handled office contracts like leases, utilities and employee agreements
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Collaborated with Housekeeping, Maintenance and Groundskeepers departments to achieve a coordinated informed effective result
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Provided information regarding charge accounts and loyalty programs
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Handled 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information confirming accommodation bookings and amendments
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Provided ongoing guest service
  • Created and maintained detailed database to develop promotional sales through various social media platforms such as facebook and Instagram
  • Attended and participated in weekly sales meetings
  • Reconcile customer accounts with daily banking records

Administration Assistant

Persolkelly
12.2019 - 01.2021
  • Assignments at St Barts, Penske Power Systems, De Jong Hoists and Headspace (Black Swan Health)
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Completed clerical tasks such as filing, copying and distributing mail
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Interacted with customers by phone, email or in-person to provide information
  • Verified accuracy of business records by consistently updating customer information
  • Developed correspondence letters, memos and emails
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Scheduled patient and customer bookings and psychology appointments using BestPractice software, MMEX
  • Generated patients reminders via online programme
  • Facilitated Zoom meetings for patients
  • Utilized CISCO phone system
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Served customers and followed outlined steps of service
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Handled 40+ calls per day to address customer inquiries and concerns
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Collaborated with team members to achieve target results
  • Carried out day-to-day duties accurately and efficiently

Medical Receptionist

Helena Valley Medical Centre
02.2014 - 11.2019
  • Scheduling Patient Appointments with Best Practice Software
  • Processing EClaims and liaising with Medicare
  • Preparing banking
  • Answering Phone System and managing patient enquiries
  • Medical Billing/ Cash & EFTPOS handling
  • Processing Pathology samples
  • Scanning documents to patient files
  • SMS and call confirmations for patients
  • Clean and restock Doctors rooms
  • Use Autoclave to sterilize instruments
  • Pack and label instruments for new use
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Managed multi-line phone system and pleasantly greeted patients
  • Helped patients complete necessary medical forms and documentation
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
  • Enhanced office productivity by handling high volume of callers per day
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
  • Used computer programs and registration systems to schedule patients for routine and complex procedures
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
  • Supported office staff and operational requirements with administrative tasks
  • Completed and filed financial documentation for accounting purposes.

Reception/Admin/ Customer Service/ PA

Esperance Freight Lines
11.2009 - 05.2012
  • Answering main reception telephone calls, enquiries and requests
  • Customer service
  • Handling and managing customer complaints, enquiries
  • Dealing with incoming email, faxes and post
  • Carrying out background research and presenting findings
  • Producing documents, reports and presentations
  • Ordering office supplies and PPE requirements for staff
  • Facilitating training and orientation for new staff
  • Liaising with clients, other freight companies, management and other staff
  • Devising and maintaining office systems, including data management and filing
  • Data entry for freight and transport
  • Managing petty cash and purchase orders
  • Simple quotations for freight
  • Invoicing and managing on site freight accounts
  • Arranging and quoting for customers for freight costs
  • Management and maintenance of uniform, stationary and other stock in office/kitchen
  • Organizing customer freight when necessary
  • Photocopying/Scanning/Filing
  • Ensuring correct procedures and documentation for visitors to site
  • Personal assistance to departmental managers, regional offices and staff as required
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered central telephone system and directed calls accordingly
  • Resolved customer problems and complaints
  • Responded to inquiries from callers seeking information
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Answered phone promptly and directed incoming calls to correct offices
  • Corresponded with clients through email, telephone or postal mail
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Maintained building security by monitoring logbook and issuing visitor badges
  • Monitored office supplies by checking inventory and placing orders
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Restaurant Manager

Coolgardie Safe, The Eastern Hotel
05.2008 - 09.2009
  • Purchased adequate quantities of food, beverages, equipment and supplies
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Reconciled cash and credit card transactions to maintain accurate records
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Led and directed team members on effective methods, operations and procedures
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Prepared for and executed new menu implementations
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Carefully interviewed, selected, trained and supervised staff
  • Interacted positively with customers while promoting hotel facilities and services
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Correctly calculated inventory and ordered appropriate supplies.

Education

Cert 4 Admin/Accounts (Medical) - undefined

Wesley Training Institute
2014

Cert 4 Bookkeeping/Accounting - undefined

Polytechnic West
2013

Cert 3 Accounts Administration - undefined

Polytechnic West
2012

Bachelor of Social Work - undefined

2002

Diploma of Hospitality Carine - undefined

Curtin University
1994

Skills

  • Outstanding Customer Service
  • Invoicing and Accounts Receivable
  • Data Entry and Records Management
  • Building Rapport and Credibility
  • Proficiency in Microsoft, CISCO, MMEX, SAP and other POS software systems
  • Ability to manage multi-line telephone systems and direct calls or disperse information accordingly
  • Liaise effectively with a range of stakeholders to achieve core business targets
  • Well versed at scheduling appointments, Booking venues, organizing travel arrangements, diarising staff movement
  • Highly commended written communication skills and confidently record minutes, disseminate workplace information in timely manner
  • Committed to professional development and quality of service undertaken with enthusiasm and energy

Timeline

Office Supervisor

Big 4 Caravan Park
01.2020 - 11.2021

Administration Assistant

Persolkelly
12.2019 - 01.2021

Medical Receptionist

Helena Valley Medical Centre
02.2014 - 11.2019

Reception/Admin/ Customer Service/ PA

Esperance Freight Lines
11.2009 - 05.2012

Restaurant Manager

Coolgardie Safe, The Eastern Hotel
05.2008 - 09.2009

Cert 4 Admin/Accounts (Medical) - undefined

Wesley Training Institute

Cert 4 Bookkeeping/Accounting - undefined

Polytechnic West

Cert 3 Accounts Administration - undefined

Polytechnic West

Bachelor of Social Work - undefined

Diploma of Hospitality Carine - undefined

Curtin University

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