Alison Minett

My role is to provide customers with a timely, personalised and high-quality support service to determine their eligibility for a variety of Government services and assistance packages,I assist them with the application process and make referrals to external organisations that can provide further assistance when required.I provide customers with positive interactions whilst maintaining professionalism and providing accurate information relating to the individual customer’s needs

I comply with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised. I often have emotionally difficult customer conversations that require a high level of resilience, empathy and compassion

I attend Community events promoting the Savings Finder Program, I build and maintain connections with other local organizations that aid vulnerable customers so that I can refer to the relevant service when required.

I have been deployed on numerous occasions to work in Disaster Recovery Centre's assisting customer’s that have been impacted by a Natural Disaster.

On many of these occasions I have also had the privilege of being the Team Leader, where I am able to support staff to deliver effective quality outcomes in the most efficient way possible.

I was employed as a Property Manager and was very soon after promoted to Senior Property Manager overseeing the day-to-day operations of the department

I was responsible for managing the trust account including; daily banking, accounts payable and receivable, owner payments, end of month and end of financial year procedures.

Generated leads for sales and rental properties through cold calls and referrals and worked closely with property owners to achieve their investment goals.

During my time in this role, I was successful in overhauling systems, processes, and training

I maintained current knowledge of all facets of operation and was successful in increasing customer and staff retention.

I was employed by Hunter New England Health as an Administration Assistant and worked in most departments across the hospital gaining a vast array of experience.

The roles I was trained and worked in included; Admissions Office, Ward Clerk, Cashiers Office, Emergency Department, and the Maternity Clinic

I was proficient in using systems and computer programs relevant to each different role.

I was employed as a receptionist, I was soon after promoted to Sales Administration and Marketing Manager

I was responsible for all sales and marketing transactions in the businessThis role required accuracy and attention to detail, I worked to deadlines, so time management and workload prioritisation were essential to my role.

I was then promoted to Business Manager and oversaw the Property Management team and all Administration employees in the business

I worked closely with management, reporting to them on the day-to-day operations of the business I was required to provide assistance and training to all members of the team.

As the manager of the resort I was responsible for all day-to-day operations

I had a staff of 11 that I worked with to maintain the standards of a 4.5-star resort

I lived onsite and was on call 24 hours a day

My day-to-day tasks included but were not limited to; customer relations, reservations, staff management including rostering human resources and payroll, management of the trust account, daily banking, reporting to owners and shareholders, event management including conferences and weddings, accounts payable / receivable, overseeing construction, repairs and maintenance as required, marketing and advertising and maintaining cleaning standards.