Summary
Overview
Work History
Education
Skills
Timeline
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Alison Monkhouse

Ruse,NSW

Summary

Driven by a commitment to quality control and team leadership, I excelled at Sperling Enterprise, enhancing production management and mentoring over 25 associates to surpass productivity targets. My expertise in continuous improvement and proactive problem-solving significantly increased customer satisfaction and operational efficiency, demonstrating a results-oriented approach with impactful achievements.

Overview

20
20
years of professional experience

Work History

Production Supervisor

Sperling Enterprise
10.2015 - 04.2024
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of 25 production associates, overseeing productive production processes and meeting all deadlines.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Troubleshot equipment to reduce service calls and downtime.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Customer Service Representative

Sperling Enterprise
02.2015 - 10.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Pallet Control

Sperling Enterprise
07.2013 - 01.2015
  • Demonstrated flexibility in adapting to changing priorities and adjusting work schedules accordingly.
  • Provided excellent customer service by ensuring timely delivery of accurately picked orders.
  • Continuously updated knowledge on industry trends and new technology advancements related to material handling equipment.
  • Utilized radio frequency scanners to track inventory movement, maintaining accuracy throughout the entire supply chain process.

Pick Packer

Sperling Enterprise
07.2004 - 06.2013
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

Education

High School Diploma -

Leumeah High School
Leumeah, NSW
11.1997

Skills

  • Quality Control
  • Continuous Improvement
  • Production Management
  • Training and mentoring
  • Continuous improvements
  • Team Collaboration and Leadership

Timeline

Production Supervisor

Sperling Enterprise
10.2015 - 04.2024

Customer Service Representative

Sperling Enterprise
02.2015 - 10.2015

Pallet Control

Sperling Enterprise
07.2013 - 01.2015

Pick Packer

Sperling Enterprise
07.2004 - 06.2013

High School Diploma -

Leumeah High School

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Alison Monkhouse